FAQ

How are consulting projects priced and are there long-term contracts?

Our consulting engagements are solution-based and priced according to your specific project needs. We provide a detailed proposal outlining the scope of work, a clear solution plan, and the total cost upfront. While many projects are short-term, we also support longer-term consulting engagements based on the complexity and duration of the work — always with full transparency and no hidden charges.

How does Mydbops help reduce our MongoDB costs?

Our FinOps for Databases consulting delivers significant cost reductions for MongoDB. We analyze your infrastructure and workload to identify over-provisioning, optimize costs by right-sizing your Atlas cluster tiers or self-hosted VMs, improving indexing and schema patterns to reduce IOPS, and tuning queries to lower CPU load.

We are live in production. Can you help without causing downtime?

Our consulting process is built for live, business-critical applications. We begin with a non-disruptive assessment of your MongoDB topology. All critical implementation work, such as major MongoDB version upgrades or migrations to MongoDB Atlas, is meticulously planned and scheduled during your specific off-hours to ensure zero business disruption.

Is your 24/7 support a real person or just a ticketing system?

You get direct, 24/7/365 access to a real MongoDB DBA — not a bot or passive ticket queue. When a critical issue strikes, our on-call expert is instantly alerted and jumps into active resolution. It’s hands-on, expert-led support built for mission-critical environments.

How does Mydbops help reduce our MongoDB operational costs?

Our FinOps for Databases approach is built into our support model, delivering significant cost reductions. We continuously analyze your infrastructure and workload to eliminate over-provisioning by right-sizing your MongoDB Atlas clusters or self-hosted VMs, improving indexing to reduce IOPS, and tuning queries to lower CPU load.

For example, we helped Vymo — a high-growth SaaS company — achieve 50% cost savings and 10x query performance improvements through smart optimization and architecture tuning.

👉 Read the full case study

We have an in-house team. How does your support service work with them?

Our service is designed to be a seamless extension of your team. We collaborate directly with your developers and administrators via shared Slack channels and calls, acting as the specialized MongoDB experts they can rely on. This frees your team to focus on application features while we guarantee database performance and reliability.

Can your DBAs work with our existing development team?

Definitely. Our service model is flexible. We can act as a fully independent team that takes complete ownership of your MariaDB environment, or we can integrate seamlessly with your in-house developers and system administrators. We often act as expert advisors, providing guidance on database-related best practices to help your team build more robust applications.

What does the onboarding process look like when we sign up?

Our onboarding process is designed to be seamless and efficient. It begins with an initial assessment to understand your environment and goals. We then securely establish access, deploy our monitoring tools, review your backup and recovery plan, and perform an initial health check of your MariaDB instances. We keep you informed at every step.

How do you improve the performance of our MariaDB database?

Our performance tuning is a continuous process, not a one-time fix. We use advanced diagnostics to analyze slow queries, recommend optimal indexing strategies, and tune your MariaDB server configuration specifically for your workload. This proactive approach ensures your application remains fast and responsive as your business grows.

Can you help us with major projects like a MariaDB version upgrade or a migration?

Yes. Complex projects are a core part of our MariaDB Remote DBA service. Our team has extensive experience planning and executing major version upgrades with minimal downtime. We also specialize in migrating to advanced, high-availability solutions like MariaDB Galera Cluster to ensure your application is both modern and highly resilient.

How do you ensure our MariaDB databases are secure when managed remotely?

We implement a multi-layered security strategy to protect your data. This starts with connecting only through secure, encrypted VPNs or SSH tunnels. Our services include thorough MariaDB security audits, user privilege reviews, data encryption implementation, and ongoing hardening to protect your databases from both internal and external threats.

Do your services support our specific MariaDB setup, whether it's on-premise or in the cloud?

Yes, absolutely. Our expertise covers any environment. We manage MariaDB databases running on your own on-premise servers, in private data centers, or on any major cloud platform, including Amazon Web Services (AWS), Google Cloud Platform (GCP), and Microsoft Azure VMs. We provide the same high level of service regardless of where your data resides.

How do you handle a critical MariaDB emergency that happens after business hours?

We are built for 24/7 availability. Our custom monitoring tools watch your MariaDB environment around the clock, and if a critical alert triggers, our on-call expert DBA is immediately notified. They begin working to resolve the emergency within minutes, ensuring your database has genuine support day or night, including weekends and holidays.

What is included in your MariaDB Remote DBA service?

Our MariaDB Remote DBA service is an all-inclusive solution that provides you with the expertise of a dedicated database team. We take full ownership of your database operations, which includes 24/7 proactive monitoring, in-depth performance tuning, comprehensive security hardening, managed backups, and strategic planning. This allows your in-house team to focus on application development rather than complex MariaDB administration.

What specific performance problems does the audit identify in MariaDB?

Our audit is designed to find the root cause of any MariaDB performance issue. We identify problems like:

  • Inefficient queries and transactions.
  • Missing, unused, or incorrect indexes.
  • Poor server configuration and sub-optimal storage engine tuning (InnoDB).
  • Schema design flaws that impact your application's speed and scalability.
What security areas does the audit cover for a MariaDB server?

Our security audit is a comprehensive review of your MariaDB security posture. We investigate:

  • User roles, privileges, and access control policies.
  • Network exposure and firewall configurations.
  • Encryption settings for data at-rest and in-transit.
  • Known vulnerabilities in your specific MariaDB version.
What are the key deliverables I will receive from the audit?

You will receive a detailed report with prioritized, actionable recommendations. Key deliverables include:

  • A Performance Bottleneck Report detailing slow queries and inefficient indexes.
  • A Security & Vulnerability Report with a clear remediation plan.
  • An Architecture & High Availability Review with scalability suggestions for your MariaDB setup.
Does the audit cover MariaDB Galera Cluster and other environments?

Our assessment audit is tailored for the entire MariaDB ecosystem, wherever it runs. This includes:

  • High-availability setups like MariaDB Galera Cluster.
  • Cloud platforms such as Amazon RDS, Google Cloud SQL, and Azure VMs.
  • On-premises data centers and hybrid-cloud infrastructures on Linux or Windows Server.
Do you just provide an assessment report, or do you also help implement the fixes?

The audit provides the strategic roadmap for improvement. After delivering the report, most clients engage our MariaDB Consulting Services for a follow-up project to expertly implement the critical fixes and architectural enhancements we identified.

Who performs the audit and what are their qualifications?

Our audits are performed by a seasoned team of senior MariaDB DBAs, not generalists. They are certified experts with years of hands-on experience tuning and securing large-scale, mission-critical MariaDB environments for global enterprises.

What is the difference between MariaDB Consulting and Managed Services?

The choice depends on your goal.

  • Choose Consulting for a specific, project-based challenge with a defined outcome, such as migrating your MariaDB database, conducting a performance audit, or designing a new cluster architecture.
  • Choose Managed Services for a long-term, 24/7 partnership where our team takes full proactive responsibility for your MariaDB database's health, performance, and security.
What types of MariaDB consulting projects do you handle?

Our team handles virtually any MariaDB challenge. Our most common projects include:

  • Cloud Migrations (AWS, GCP, Azure VMs)
  • Performance Audits & Tuning
  • High Availability Architecture (Galera Cluster)
  • Ecosystem Tooling (MaxScale, ProxySQL)
  • Security & Compliance Audits
How do you architect High Availability (HA) for MariaDB?

We architect and implement robust HA solutions to prevent downtime. Our expertise is centered on MariaDB Galera Cluster for multi-master replication and automatic failover. We also design and manage traditional replication topologies, often paired with advanced load balancers like MaxScale for seamless traffic routing.

Will a consulting project cause downtime for our production MariaDB database?

Our primary goal is zero business disruption. All critical implementation work, such as a MariaDB migration or a major version upgrade, is meticulously planned and executed during your scheduled off-peak hours (evenings or weekends) to ensure a smooth transition.

How does your team work with our in-house developers and admins?

Our engagement model is flexible. We can integrate with your existing team, providing the specialized MariaDB guidance they need to succeed on a project. For clients who prefer a turnkey solution, our team can also take full ownership and manage the entire project from start to finish.