FAQ

How do you handle major MySQL version upgrades (e.g., from 5.7 to 8.4)?

We treat major version upgrades as meticulous, zero-downtime projects. Our process is designed to eliminate risk:

  1. Pre-Upgrade Audit: We identify deprecated features and potential query incompatibilities.
  2. Staging & Testing: We perform a full upgrade in a staging environment that mirrors your production load.
  3. Seamless Execution: We use a safe, rolling strategy for the production upgrade during a planned maintenance window.
  4. Post-Upgrade Validation: We verify that performance and stability have improved after the upgrade.
Do you handle migrations to MySQL from other databases like Oracle or SQL Server?

Yes, this is one of our core consulting specialties. We plan and execute seamless migrations to MySQL from proprietary databases like Oracle and Microsoft SQL Server, as well as other open-source databases. Our process covers everything from schema design and data type conversion to the final data migration and validation, ensuring you achieve your goal of a cost-effective, modern, and open-source database environment.

How is your support different from the official Enterprise Support offered by MySQL, MongoDB, or PostgreSQL?

It's the critical difference between having a vendor and a true partner.

A vendor's support team fixes their platform; our support team takes ownership of your performance. When an issue strikes at 3PM, you don't just file a ticket into a queue and hope. You have a dedicated expert partner who knows your system and is guaranteed by our SLA to be actively solving your problem in 15 minutes.

They sell a product. We deliver peace of mind.

What tools do you deploy? Where do you deploy them? And how about their security?

We deploy our powerful, proprietary Mydbwatchdog platform onto a dedicated Host Server that runs securely within your own infrastructure. This model is specifically designed to adhere to stringent compliance policies. By isolating all monitoring and management tasks on a separate host, we help you satisfy the strict network segregation and access control requirements for standards like PCI DSS and HIPAA. All access is then performed through our own PCI DSS and ISO-certified Bastion host, protected by a 2FA-enabled VPN, ensuring a fully audited and secure connection.

Can you help us migrate our databases away from MongoDB Atla, and what does that process look like?

Yes, absolutely. We often assist clients who want to lower their Total Cost of Ownership (TCO), gain more granular control, or meet specific compliance needs by moving to a self-managed environment. Our migration is a structured project: we start with a full assessment and plan, build the new optimized environment, perform the data migration using tools that ensure near-zero downtime, and manage the final cutover before handing it off to you.

Who performs the audit and what are their qualifications?

Our audits are performed by a seasoned team of MongoDB Certified experts, not generalists. They have years of hands-on experience tuning and securing large-scale, mission-critical MongoDB deployments, including complex sharded environments and high-volume Atlas clusters for global enterprises

What kind of support is available after the migration is complete?

We ensure a smooth transition, not just a handover. Every migration project includes a period of post-launch support to ensure your new environment is stable and performing as expected. Afterward, most clients transition to our ongoing 24/7 MongoDB Atlas Managed Services for complete, long-term peace of mind.

Can you help us choose the right cloud provider for our Atlas deployment?

Cloud Provider Consultation is a key part of our initial assessment. We help you choose the best cloud platform (AWS, Google Cloud, or Azure) for your MongoDB Atlas deployment based on your specific needs for performance, cost, and integration with your existing cloud infrastructure.

Will we lose control over our database if we use your managed service?

You don't lose control—you gain an expert partner. You always retain full ownership and administrative access to your MongoDB Atlas account. We operate as a seamless extension of your team, handling the complex day-to-day management while you focus on your application, with full transparency into our operations.

What is included in your 24/7 proactive monitoring for MongoDB Atlas?

Our proprietary, AI-powered observability platform monitors every aspect of your MongoDB Atlas environment 24/7. We track not just basic health metrics but also advanced performance indicators like P99 query latency and index usage patterns. This allows our team to detect and resolve potential issues before they impact your users.

Is your 24/7 MongoDB support handled by a real person?

Our 24/7/365 support provides direct access to an expert MongoDB DBA. When a critical issue occurs, our on-call expert is immediately alerted and begins active resolution, day or night. It is not a passive ticketing system but a hands-on, expert-driven service designed for mission-critical environments.

What makes Mydbops a reliable choice for MongoDB consulting?

Mydbops brings a decade of specialized database expertise, trusted by leading unicorns and enterprises. Our global team collaboration model ensures we have experts available across time zones. We have a proven track record of delivering high-quality consulting focused on tangible outcomes in MongoDB scalability through effective sharding, performance through expert index tuning, and robust security.

Who performs the audit and what are their qualifications?

ur audits are performed by a seasoned team of MongoDB Certified experts, not generalists. They have years of hands-on experience tuning and securing large-scale, mission-critical MongoDB deployments, including complex sharded environments and high-volume Atlas clusters for global enterprises.

Do you just provide an assessment report, or do you also help implement the fixes?

The audit provides the strategic roadmap for improvement. While the report is the primary deliverable, most of our clients engage our MongoDB consulting services for a follow-up project to expertly implement the critical fixes and architectural enhancements we identified.

What types of MongoDB issues do you resolve?

Our team is equipped to resolve virtually any MongoDB issue. Common support requests include:

  • Slow query performance and application slowdowns
  • Sudden downtime and crash recovery
  • Replication lag and cluster instability
  • Indexing strategy and performance tuning
  • Zero-downtime version upgrades and live migrations
  • Emergency data recovery and security incident response
How are consulting projects priced and are there long-term contracts?

Our consulting engagements are solution-based and priced according to your specific project needs. We provide a detailed proposal outlining the scope of work, a clear solution plan, and the total cost upfront. While many projects are short-term, we also support longer-term consulting engagements based on the complexity and duration of the work — always with full transparency and no hidden charges.

How does Mydbops help reduce our MongoDB costs?

Our FinOps for Databases consulting delivers significant cost reductions for MongoDB. We analyze your infrastructure and workload to identify over-provisioning, optimize costs by right-sizing your Atlas cluster tiers or self-hosted VMs, improving indexing and schema patterns to reduce IOPS, and tuning queries to lower CPU load.

We are live in production. Can you help without causing downtime?

Our consulting process is built for live, business-critical applications. We begin with a non-disruptive assessment of your MongoDB topology. All critical implementation work, such as major MongoDB version upgrades or migrations to MongoDB Atlas, is meticulously planned and scheduled during your specific off-hours to ensure zero business disruption.

Is your 24/7 support a real person or just a ticketing system?

You get direct, 24/7/365 access to a real MongoDB DBA — not a bot or passive ticket queue. When a critical issue strikes, our on-call expert is instantly alerted and jumps into active resolution. It’s hands-on, expert-led support built for mission-critical environments.

How does Mydbops help reduce our MongoDB operational costs?

Our FinOps for Databases approach is built into our support model, delivering significant cost reductions. We continuously analyze your infrastructure and workload to eliminate over-provisioning by right-sizing your MongoDB Atlas clusters or self-hosted VMs, improving indexing to reduce IOPS, and tuning queries to lower CPU load.

For example, we helped Vymo — a high-growth SaaS company — achieve 50% cost savings and 10x query performance improvements through smart optimization and architecture tuning.

👉 Read the full case study

We have an in-house team. How does your support service work with them?

Our service is designed to be a seamless extension of your team. We collaborate directly with your developers and administrators via shared Slack channels and calls, acting as the specialized MongoDB experts they can rely on. This frees your team to focus on application features while we guarantee database performance and reliability.

What does the onboarding process look like when we sign up?

Our onboarding process is designed to be seamless and efficient. It begins with an initial assessment to understand your environment and goals. We then securely establish access, deploy our monitoring tools, review your backup and recovery plan, and perform an initial health check of your MariaDB instances. We keep you informed at every step.

How do you improve the performance of our MariaDB database?

Our performance tuning is a continuous process, not a one-time fix. We use advanced diagnostics to analyze slow queries, recommend optimal indexing strategies, and tune your MariaDB server configuration specifically for your workload. This proactive approach ensures your application remains fast and responsive as your business grows.

Can you help us with major projects like a MariaDB version upgrade or a migration?

Yes. Complex projects are a core part of our MariaDB Remote DBA service. Our team has extensive experience planning and executing major version upgrades with minimal downtime. We also specialize in migrating to advanced, high-availability solutions like MariaDB Galera Cluster to ensure your application is both modern and highly resilient.

How do you ensure our MariaDB databases are secure when managed remotely?

We implement a multi-layered security strategy to protect your data. This starts with connecting only through secure, encrypted VPNs or SSH tunnels. Our services include thorough MariaDB security audits, user privilege reviews, data encryption implementation, and ongoing hardening to protect your databases from both internal and external threats.