Expert MySQL Support Services to Troubleshoot and Optimize Your Databases

Annual Support

Database Reliability

Zero Vendor Lock-In

Predefined SLA

We provide expert MySQL support services, including optimization, architecture, and 24/7 monitoring for comprehensive issue resolution and root cause analysis, covering all system aspects on-cloud and on-premises.

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Technologies we provide the service

What’s Included in the MySQL Database Support Services

Our team provides expert MySQL support services to troubleshoot, optimize, and resolve database issues with proactive incident management and defined SLAs.

Hotfixes and Issue Resolution

We provide expert MySQL support to ensure rapid identification and resolution of critical database issues, backed by detailed Root Cause Analysis (RCA) reports to minimize disruptions and prevent recurrence.

Proactive Incident Support with Defined SLAs

We provide timely MySQL support services with response times of 30 mins for P1, 90 mins for P2, and 24 hrs for P3 incidents.

Performance Tuning and Optimization

Our experts optimize MySQL database performance by analyzing and tuning it for maximum efficiency.

Configuration and Optimization Assistance

Our team assists in configuring and optimizing MySQL database setups for reliability and scalability.

Security Measures Configuration

We help configure and troubleshoot MySQL database security measures to protect your data from vulnerabilities.

Monitoring and RCA Reports

Our experts provide monitoring assistance and detailed RCA reports for MySQL databases to ensure clarity and preventive measures for future incidents.

Our Clients have a lot to tell about us

Discover What Our Clients Say About Our Database Expertise

Mydbops has been a reliable DBA partner for our production database, supporting our growing traffic with monthly optimization reports, query tuning, and automated backups.

Henry Suryawirawan

VP of Engineering

Mydbops has been instrumental in enhancing the stability and disaster recovery of our critical services, supporting over 100,000 customers across Spain and Europe. They’ve ensured smooth 24/7 operations despite massive transaction volumes and high concurrency.

Teresa

Product Owner of Hosting & Email

Exceeded all expectations! Mydbops team performed our migration in just 24 hours (where others had quoted this as a 2 - 4 week project). Their fees were the lowest by far, and their skill set, performance, quality, etc. are unmatched! We will be retaining this team for ongoing 24/7 server monitoring and support.

⁠Anthony Peck

Co- Founder & CTO

Mydbops team did a very detailed and thorough analysis of all MySQL DB clusters and came up with phased recommendations on cost optimization. Impressed by documentation they did for the whole process and seamless execution without any production impact.

Shital Mehta

Chief Architect

Mydbops really helped us scale 20X times in a very short span. They are really good at Database Optimization, Security and Maintenance. Above all, their attitude towards owning up client’s problems and treating them like theirs is absolutely mind blowing. Highly recommended.

Abhishek Ravi

CIO

For more than a year, the strong database team at Mydbops has supported Shiprocket. Working around the clock, we need help 24 hours a day, seven days a week. Mydbops efficiently provided this at all times. For organisations at all levels, highly recommended.

Sunil Kumar

CTO

The Mydbops team has done a great job at optimizing our database. They managed to reduce our query times from seconds to milliseconds adding tremendous value. Highly recommended for query optimization

Lovepreet Singh

Infrastructure Engineer

What Do You Get
from Our Service

You will receive comprehensive support designed to ensure the seamless operation of your MySQL database.

Peace of Mind

24/7 Database Support

Around-the-clock access to expert assistance, ensuring that critical MySQL database issues are promptly addressed and resolved to minimize downtime and disruption.

Peace of Mind

Dedicated Jump Host with VPN/SSH Access

Secure and reliable access to MySQL databases for quick troubleshooting and resolution of any issues, ensuring that you can rely on our team to handle urgent matters efficiently.

Peace of Mind

Enhanced Database Performance

Optimized MySQL database performance through thorough tuning and adjustments, ensuring peak operational efficiency and minimal latency for your applications.

Peace of Mind

Expertise for Critical Challenges

Professional support from MySQL experts who specialize in resolving complex database performance issues, helping to maintain smooth operations under high demand.

Peace of Mind

Detailed RCA Reports

In-depth Root Cause Analysis (RCA) reports that provide clear insights into MySQL database incidents, along with preventive measures to ensure similar issues do not recur.

Peace of Mind

Custom Guidance and Recommendations

Tailored solutions and expert advice based on your specific MySQL setup, challenges, and goals, ensuring that the database is configured and optimized to meet your business needs.

Frequently Asked Questions

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What separates your troubleshooting approach from a standard support service?

We take ownership of the extreme, 'worst-case' scenarios that standard support won't touch. We go further by:

Collaborating with Vendors: Engaging directly with engineers at AWS, MariaDB, and Percona to find root-cause bugs.
Performing Deep Forensics: Resolving the most complex issues, including data and index corruption.
Handling Catastrophic Recovery: Having the expertise to recover from events like an accidental DROP DATABASE.

You don't just get a helpdesk; you get a tenacious partner who finds a solution, no matter what.

How is your support different from the official Enterprise Support offered by MySQL, MongoDB, or PostgreSQL?

It's the critical difference between having a vendor and a true partner.

A vendor's support team fixes their platform; our support team takes ownership of your performance. When an issue strikes at 3PM, you don't just file a ticket into a queue and hope. You have a dedicated expert partner who knows your system and is guaranteed by our SLA to be actively solving your problem in 15 minutes.

They sell a product. We deliver peace of mind.

How do we engage your support team when we have a problem?

The process is simple. While we use a professional ticketing system to track every issue, you have direct communication with our experts via shared Slack channels and calls. You bring us your goals or problems; we handle the technical implementation and support.

How do you keep our team informed about our MySQL database's health?

We provide continuous visibility through regular, detailed reports. This includes monthly health summaries, in-depth performance diagnostics, and a clear log of all proactive and reactive work performed on your MySQL servers. We also maintain constant communication through shared Slack, Google Chat channels for real-time updates.

Is this a reactive break-fix service, or is it proactive?

Our service is fundamentally proactive. We use a sophisticated observability platform to monitor your MySQL environment 24/7, allowing us to identify performance anomalies and potential issues before they cause business disruption. We focus on preventing problems, not just reacting to them.

How do you onboard our live MySQL database without causing disruption?

Our onboarding process is designed to be seamless and non-disruptive. We begin with a read-only audit of your MySQL environment to understand your architecture. We then securely deploy our monitoring agents and establish communication channels. No changes are made to your production environment without a formal plan and your team's approval.

How does your service integrate with our existing development team?

Our service acts as a seamless extension of your team. We collaborate directly with your developers and administrators via shared Slack channels and calls, acting as the specialized MySQL experts they can rely on. This frees your team to focus on application features while we guarantee database performance and reliability.

What is your SLA for responding to critical MySQL incidents?

Our support is governed by a formal Service Level Agreement (SLA). When a critical MySQL issue occurs, an on-call expert is immediately alerted and begins active resolution, day or night. Our guaranteed response time for P1 (critical) incidents is 15 minutes.

What kind of MySQL issues do you fix?

Our team is equipped to resolve virtually any MySQL issues that you may encounter in your production systems. Common support requests include:

Spikes in resource utilisation (CPU, IO)
Application slowdowns due to slow queries.
Sudden downtime due to crash
Replication lag and cluster instability.
Sub-optimal configuration leading to slowness
Emergency data recovery and security incident response.

What is included in your MySQL Database Support service?

Our service takes full ownership of your database's health. It includes:

24/7 Proactive Monitoring & Incident Response
Ongoing Performance Tuning & Query Optimization
Database Security & Compliance Hardening
Managed Backup & Disaster Recovery Strategy
Automation of database activities like Archival, Scheduled Jobs, Partition management
Unlimited Troubleshooting & Operational Assistance

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