Technologies we provide the service

What’s Included in the MongoDB Database Support Service

Our team provides expert MongoDB support to troubleshoot, optimize, and resolve MongoDB database issues with proactive incident management and defined SLAs.

Hotfixes and Issue Resolution

We provide expert MongoDB support to ensure rapid identification and resolution of critical database issues, backed by detailed Root Cause Analysis (RCA) reports to minimize disruptions and prevent recurrence.

Proactive Incident Support with Defined SLAs

We provide timely support for MongoDB databases with response times of 30 mins for P1, 90 mins for P2, and 24 hrs for P3 incidents.

Performance Tuning and Optimization

Our experts optimize MongoDB database performance by analyzing and tuning it for maximum efficiency.

Configuration and Optimization Assistance

Our team assists in configuring and optimizing MongoDB database setups for reliability and scalability.

Security Measures Configuration

We help configure and troubleshoot MongoDB database security measures to protect your data from vulnerabilities.

Monitoring and RCA Reports

Our experts provide monitoring assistance and detailed RCA reports for MongoDB databases to ensure clarity and preventive measures for future incidents.

Our Process

Take control of your data with our expert care and proactive approach. We handle everything, from setup to ongoing maintenance, for optimal performance.

01

Incident Identification and Prioritization

Our team identifies the nature and priority of the database issue to determine the best course of action.

Mydbops Personalized assessment for database needs

02

Rapid Response and Troubleshooting

We respond quickly to troubleshoot and resolve database incidents based on SLA definitions.

03

Performance Review and Recommendations

Our experts review database performance, analyze metrics, and provide actionable recommendations.

Continuous Optimization & Monitoring by Mydbops

04

Post-Incident RCA and Documentation

We deliver a detailed RCA report and document steps to prevent similar issues in the future.

Our Clients have a lot to tell about us

Discover What Our Clients Say About Our Database Expertise

Mydbops has been a reliable DBA partner for our production database, supporting our growing traffic with monthly optimization reports, query tuning, and automated backups.

Henry Suryawirawan

VP of Engineering

Mydbops has been instrumental in enhancing the stability and disaster recovery of our critical services, supporting over 100,000 customers across Spain and Europe. They’ve ensured smooth 24/7 operations despite massive transaction volumes and high concurrency.

Teresa

Product Owner of Hosting & Email

Exceeded all expectations! Mydbops team performed our migration in just 24 hours (where others had quoted this as a 2 - 4 week project). Their fees were the lowest by far, and their skill set, performance, quality, etc. are unmatched! We will be retaining this team for ongoing 24/7 server monitoring and support.

⁠Anthony Peck

Co- Founder & CTO

Mydbops team did a very detailed and thorough analysis of all MySQL DB clusters and came up with phased recommendations on cost optimization. Impressed by documentation they did for the whole process and seamless execution without any production impact.

Shital Mehta

Chief Architect

Mydbops really helped us scale 20X times in a very short span. They are really good at Database Optimization, Security and Maintenance. Above all, their attitude towards owning up client’s problems and treating them like theirs is absolutely mind blowing. Highly recommended.

Abhishek Ravi

CIO

For more than a year, the strong database team at Mydbops has supported Shiprocket. Working around the clock, we need help 24 hours a day, seven days a week. Mydbops efficiently provided this at all times. For organisations at all levels, highly recommended.

Sunil Kumar

CTO

The Mydbops team has done a great job at optimizing our database. They managed to reduce our query times from seconds to milliseconds adding tremendous value. Highly recommended for query optimization

Lovepreet Singh

Infrastructure Engineer

What Do You Get
from Our Service

You will receive comprehensive support designed to ensure the seamless operation of your MongoDB database.

Peace of Mind

24/7 Database Support

Around-the-clock access to expert assistance, ensuring that critical MongoDB database issues are promptly addressed and resolved to minimize downtime and disruption.

Peace of Mind

Dedicated Jump Host with VPN/SSH Access

Secure and reliable access to MongoDB databases for quick troubleshooting and resolution of any issues, ensuring that you can rely on our team to handle urgent matters efficiently.

Peace of Mind

Enhanced Database Performance

Optimized MongoDB database performance through thorough tuning and adjustments, ensuring peak operational efficiency and minimal latency for your applications.

Peace of Mind

Expertise for Critical Challenges

Professional support from MongoDB experts who specialize in resolving complex database performance issues, helping to maintain smooth operations under high demand.

Peace of Mind

Detailed RCA Reports

In-depth Root Cause Analysis (RCA) reports that provide clear insights into MongoDB database incidents, along with preventive measures to ensure similar issues do not recur.

Peace of Mind

Custom Guidance and Recommendations

Tailored solutions and expert advice based on your specific MongoDB setup, challenges, and goals, ensuring that the database is configured and optimized to meet your business needs.

Frequently Asked Questions

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What types of MongoDB issues do you resolve?

Our team is equipped to resolve virtually any MongoDB issue. Common support requests include:

Slow query performance and application slowdowns
Sudden downtime and crash recovery
Replication lag and cluster instability
Indexing strategy and performance tuning
Zero-downtime version upgrades and live migrations
Emergency data recovery and security incident response

What MongoDB platforms and versions do your support services cover?

Our support services cover the entire MongoDB ecosystem. We provide expert, 24/7 support for:

MongoDB Atlas (including cost and performance optimization)
Percona Server for MongoDB
Self-hosted MongoDB (Community & Enterprise Editions, legacy to the latest 8.x series)Our team has deep operational expertise in the architectural nuances of each platform, from a single node to complex, sharded clusters.

Do you only fix issues, or do you also provide proactive support?

Our service is fundamentally proactive. We use a proprietary, AI-powered observability platform to monitor your MongoDB environment 24/7. This system is designed to detect performance anomalies and potential issues before they cause business disruption. When we resolve an incident, we focus on the root cause to prevent it from happening again.

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What is included in your MongoDB Root Cause Analysis (RCA) reports?

Following any critical incident, we provide a detailed Root Cause Analysis (RCA) report. This report is enhanced with Generative AI to pinpoint the true source of the problem with exceptional speed and accuracy. It clearly details the cause, the steps taken for resolution, and provides AI-powered recommendations to prevent a recurrence.

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We already have a great DevOps/Development team. How would your service work with them?

We complement your existing team perfectly. They are experts at infrastructure and code; we provide the "extreme skills" needed for modern database management. We handle the complex database tasks—like query optimization and high-availability—so your team can focus on what they do best: shipping great products.

How does Mydbops ensure the security and compliance of our data?

As a PCI DSS and ISO-certified company, security is central to our operations. We secure your MongoDB deployments by implementing industry best practices, including encryption-at-rest/in-transit, Role-Based Access Control (RBAC), audit logging, and regular vulnerability assessments. This helps our clients achieve and maintain compliance with standards like GDPR, HIPAA, and PCI DSS.

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