FAQ

Do you support deploying and managing InnoDB Cluster on Kubernetes?

Yes, this is a core, cloud-native specialty for us. We use a robust Kubernetes Operator for MySQL (such as the Percona Operator) to deploy and manage the entire lifecycle of your InnoDB Cluster. This provides automated provisioning, scaling, backups, and failover, bringing the power of a declarative, cloud-native architecture to your MySQL environment.

We are on Google Cloud SQL which has its own HA. Can you implement InnoDB Cluster there?

Yes, we can. Similar to other managed services, Google Cloud SQL provides its own native HA solution. If you require the specific features, granular control, or multi-cloud flexibility of InnoDB Cluster, our consulting service involves migrating your database from Cloud SQL to a self-managed InnoDB Cluster running on Google Compute Engine (GCE) instances. This gives you full architectural ownership within the GCP ecosystem.

What if we are considering migrating to Amazon Aurora instead of InnoDB Cluster?

Both are powerful HA solutions. Aurora offers a tightly integrated, serverless-capable experience within AWS. InnoDB Cluster provides a flexible, open-source solution that gives you more granular control and can run anywhere. Our first step in a consulting engagement is an architectural assessment to analyze your specific workload and business goals. We will help you make an informed, unbiased decision on the right technology for you, and we have the expertise to implement either path

When should we consider implementing an InnoDB Cluster?

You should consider an InnoDB Cluster for three primary business needs:

  • High Availability (HA): To provide automatic, near-instant failover and protect your application from single server failures.
  • Read Scalability: To distribute read traffic across multiple nodes, improving performance for read-heavy applications.
  • Disaster Recovery (DR): For the highest level of protection, we can architect a geo-distributed InnoDB ClusterSet, which provides a disaster recovery solution across different data centers or regions.
I'm using Amazon RDS for MySQL. How can you implement InnoDB Cluster for me?

Yes, we specialize in implementing InnoDB Cluster directly on Amazon RDS using the native Group Replication plugin. This is an expert task that involves meticulously configuring DB Parameter Groups for stability and deploying MySQL Router for seamless, automatic failover. We handle the full end-to-end complexity to deliver a production-ready HA solution on the RDS platform.

Beyond the technical features, why should we trust Mydbops to manage our critical databases?

For the hundreds of companies we support, our impact is clear and measurable:

  • Maximized Uptime: We have saved our clients thousands of hours of costly downtime.
  • Proven ROI: You get an entire team of experts for less than the cost of a single senior hire.
  • Empowered Teams: We take total ownership of the database, freeing your developers to focus on innovation instead of firefighting.
What separates your troubleshooting approach from a standard support service?

We take ownership of the extreme, 'worst-case' scenarios that standard support won't touch. We go further by:

  • Collaborating with Vendors: Engaging directly with engineers at AWS, MariaDB, and Percona to find root-cause bugs.
  • Performing Deep Forensics: Resolving the most complex issues, including data and index corruption.
  • Handling Catastrophic Recovery: Having the expertise to recover from events like an accidental DROP DATABASE.

You don't just get a helpdesk; you get a tenacious partner who finds a solution, no matter what.

Your team is very public with its knowledge. What does your community involvement mean for me as a client?

Our commitment is to foster a center of excellence, not just for our team, but for the entire database community. The best example is our highly-regarded technical meetups.We have been honored to host sessions by globally recognized database legends and core engineers from the MySQL, MariaDB, and TiDB ecosystems. This constant interaction with the creators and top minds behind these technologies means our team's knowledge is always current, deep, and practical. We don't just learn about new features; we learn from the very people who built them.

Our MySQL environment is very large (terabytes of data). How do you approach a large-scale migration or upgrade?

We specialize in large-scale projects. For multi-terabyte environments, our approach is even more rigorous. We focus on advanced data chunking strategies to parallelize the migration, establish a robust change data capture (CDC) stream for the live replication phase, and create detailed rollback plans. Our experience with high-throughput applications ensures we can handle enterprise-grade complexity with minimal business disruption.

Can you help us migrate our MySQL databases to run on Kubernetes?

Absolutely. This is a common modernization project for our clients. We specialize in migrating traditional MySQL instances into a cloud-native architecture on Kubernetes. We leverage a robust Kubernetes Operator (like the Percona Operator for MySQL) to manage the entire lifecycle, providing automated high availability, backups, and scaling within your Kubernetes environment.

How do you handle major MySQL version upgrades (e.g., from 5.7 to 8.4)?

We treat major version upgrades as meticulous, zero-downtime projects. Our process is designed to eliminate risk:

  1. Pre-Upgrade Audit: We identify deprecated features and potential query incompatibilities.
  2. Staging & Testing: We perform a full upgrade in a staging environment that mirrors your production load.
  3. Seamless Execution: We use a safe, rolling strategy for the production upgrade during a planned maintenance window.
  4. Post-Upgrade Validation: We verify that performance and stability have improved after the upgrade.
Do you handle migrations to MySQL from other databases like Oracle or SQL Server?

Yes, this is one of our core consulting specialties. We plan and execute seamless migrations to MySQL from proprietary databases like Oracle and Microsoft SQL Server, as well as other open-source databases. Our process covers everything from schema design and data type conversion to the final data migration and validation, ensuring you achieve your goal of a cost-effective, modern, and open-source database environment.

How is your support different from the official Enterprise Support offered by MySQL, MongoDB, or PostgreSQL?

It's the critical difference between having a vendor and a true partner.

A vendor's support team fixes their platform; our support team takes ownership of your performance. When an issue strikes at 3PM, you don't just file a ticket into a queue and hope. You have a dedicated expert partner who knows your system and is guaranteed by our SLA to be actively solving your problem in 15 minutes.

They sell a product. We deliver peace of mind.

What tools do you deploy? Where do you deploy them? And how about their security?

We deploy our powerful, proprietary Mydbwatchdog platform onto a dedicated Host Server that runs securely within your own infrastructure. This model is specifically designed to adhere to stringent compliance policies. By isolating all monitoring and management tasks on a separate host, we help you satisfy the strict network segregation and access control requirements for standards like PCI DSS and HIPAA. All access is then performed through our own PCI DSS and ISO-certified Bastion host, protected by a 2FA-enabled VPN, ensuring a fully audited and secure connection.

Can you help us migrate our databases away from MongoDB Atla, and what does that process look like?

Yes, absolutely. We often assist clients who want to lower their Total Cost of Ownership (TCO), gain more granular control, or meet specific compliance needs by moving to a self-managed environment. Our migration is a structured project: we start with a full assessment and plan, build the new optimized environment, perform the data migration using tools that ensure near-zero downtime, and manage the final cutover before handing it off to you.

Who performs the audit and what are their qualifications?

Our audits are performed by a seasoned team of MongoDB Certified experts, not generalists. They have years of hands-on experience tuning and securing large-scale, mission-critical MongoDB deployments, including complex sharded environments and high-volume Atlas clusters for global enterprises

What kind of support is available after the migration is complete?

We ensure a smooth transition, not just a handover. Every migration project includes a period of post-launch support to ensure your new environment is stable and performing as expected. Afterward, most clients transition to our ongoing 24/7 MongoDB Atlas Managed Services for complete, long-term peace of mind.

Can you help us choose the right cloud provider for our Atlas deployment?

Cloud Provider Consultation is a key part of our initial assessment. We help you choose the best cloud platform (AWS, Google Cloud, or Azure) for your MongoDB Atlas deployment based on your specific needs for performance, cost, and integration with your existing cloud infrastructure.

Will we lose control over our database if we use your managed service?

You don't lose control—you gain an expert partner. You always retain full ownership and administrative access to your MongoDB Atlas account. We operate as a seamless extension of your team, handling the complex day-to-day management while you focus on your application, with full transparency into our operations.

What is included in your 24/7 proactive monitoring for MongoDB Atlas?

Our proprietary, AI-powered observability platform monitors every aspect of your MongoDB Atlas environment 24/7. We track not just basic health metrics but also advanced performance indicators like P99 query latency and index usage patterns. This allows our team to detect and resolve potential issues before they impact your users.

Is your 24/7 MongoDB support handled by a real person?

Our 24/7/365 support provides direct access to an expert MongoDB DBA. When a critical issue occurs, our on-call expert is immediately alerted and begins active resolution, day or night. It is not a passive ticketing system but a hands-on, expert-driven service designed for mission-critical environments.

What makes Mydbops a reliable choice for MongoDB consulting?

Mydbops brings a decade of specialized database expertise, trusted by leading unicorns and enterprises. Our global team collaboration model ensures we have experts available across time zones. We have a proven track record of delivering high-quality consulting focused on tangible outcomes in MongoDB scalability through effective sharding, performance through expert index tuning, and robust security.

Who performs the audit and what are their qualifications?

ur audits are performed by a seasoned team of MongoDB Certified experts, not generalists. They have years of hands-on experience tuning and securing large-scale, mission-critical MongoDB deployments, including complex sharded environments and high-volume Atlas clusters for global enterprises.

Do you just provide an assessment report, or do you also help implement the fixes?

The audit provides the strategic roadmap for improvement. While the report is the primary deliverable, most of our clients engage our MongoDB consulting services for a follow-up project to expertly implement the critical fixes and architectural enhancements we identified.

What types of MongoDB issues do you resolve?

Our team is equipped to resolve virtually any MongoDB issue. Common support requests include:

  • Slow query performance and application slowdowns
  • Sudden downtime and crash recovery
  • Replication lag and cluster instability
  • Indexing strategy and performance tuning
  • Zero-downtime version upgrades and live migrations
  • Emergency data recovery and security incident response