What’s Included in Our PostgreSQL Support Service

Our team provides expert PostgreSQL support to troubleshoot, optimize, and resolve PostgreSQL database issues with proactive incident management and defined SLAs.

Hotfixes and Issue Resolution

We provide expert PostgreSQL support to ensure rapid identification and resolution of critical database issues, backed by detailed Root Cause Analysis (RCA) reports to minimize disruptions and prevent recurrence.

Proactive Incident Support with Defined SLAs

We provide timely support for PostgreSQL databases with response times of 30 mins for P1, 90 mins for P2, and 24 hrs for P3 incidents.

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Performance Tuning and Optimization

Our experts optimize PostgreSQL database performance by analyzing and tuning it for maximum efficiency.

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Configuration and Optimization Assistance

Our team assists in configuring and optimizing PostgreSQL database setups for reliability and scalability.

Mydbops  experts proactively secure your TiDB cluster .

Security Measures Configuration

We help configure and troubleshoot PostgreSQL database security measures to protect your data from vulnerabilities.

Mydbops deploys real-time observability tools and alarms, ensuring a 99.9% reduction in unplanned downtime.

Monitoring and RCA Reports

Our experts provide monitoring assistance and detailed RCA reports for PostgreSQL databases to ensure clarity and preventive measures for future incidents.

Our Process

Take control of your data with our expert care and proactive approach. We handle everything, from setup to ongoing maintenance, for optimal performance.

01
Incident Identification and Prioritization
Our team identifies the nature and priority of the database issue to determine the best course of action.
Mydbops Personalized assessment for database needs
02
Rapid Response and Troubleshooting
We respond quickly to troubleshoot and resolve database incidents based on SLA definitions.
Onboarding & Migration by Mydbops
03
Performance Review and Recommendations
Our experts review database performance, analyze metrics, and provide actionable recommendations.
Continuous Optimization & Monitoring by Mydbops
04
Post-Incident RCA and Documentation
We deliver a detailed RCA report and document steps to prevent similar issues in the future.
Support and Maintenance by Mydbops
Craftly.AI all tools libraryOnboarding & Migration by MydbopsContinuous Optimization & Monitoring by MydbopsSupport and Maintenance by Mydbops
Our Clients have a lot to tell about us

Discover What Our Clients Say About Our Database Expertise

Mydbops has been a reliable DBA partner for our production database, supporting our growing traffic with monthly optimization reports, query tuning, and automated backups.

Henry Suryawirawan

VP of Engineering

Mydbops has been instrumental in enhancing the stability and disaster recovery of our critical services, supporting over 100,000 customers across Spain and Europe. They’ve ensured smooth 24/7 operations despite massive transaction volumes and high concurrency.

Teresa

Product Owner of Hosting & Email

Exceeded all expectations! Mydbops team performed our migration in just 24 hours (where others had quoted this as a 2 - 4 week project). Their fees were the lowest by far, and their skill set, performance, quality, etc. are unmatched! We will be retaining this team for ongoing 24/7 server monitoring and support.

⁠Anthony Peck

Co- Founder & CTO

Mydbops team did a very detailed and thorough analysis of all MySQL DB clusters and came up with phased recommendations on cost optimization. Impressed by documentation they did for the whole process and seamless execution without any production impact.

Shital Mehta

Chief Architect

Mydbops really helped us scale 20X times in a very short span. They are really good at Database Optimization, Security and Maintenance. Above all, their attitude towards owning up client’s problems and treating them like theirs is absolutely mind blowing. Highly recommended.

Abhishek Ravi

CIO

For more than a year, the strong database team at Mydbops has supported Shiprocket. Working around the clock, we need help 24 hours a day, seven days a week. Mydbops efficiently provided this at all times. For organisations at all levels, highly recommended.

Sunil Kumar

CTO

The Mydbops team has done a great job at optimizing our database. They managed to reduce our query times from seconds to milliseconds adding tremendous value. Highly recommended for query optimization

Lovepreet Singh

Infrastructure Engineer

What Do You Get
from Our Service

You will receive comprehensive support designed to ensure the seamless operation of your MongoDB database.

Peace of Mind

Round-the-clock support, ensuring faster issue resolution.

24/7 Database Support

Around-the-clock access to expert assistance, ensuring that critical PostgreSQL database issues are promptly addressed and resolved to minimize downtime and disruption.

Seamless Database Failover Handling

Peace of Mind

Round-the-clock support, ensuring faster issue resolution.

Dedicated Jump Host with VPN/SSH Access

Secure and reliable access to PostgreSQL databases for quick troubleshooting and resolution of any issues, ensuring that you can rely on our team to handle urgent matters efficiently.

Enhanced Data Security

Peace of Mind

Round-the-clock support, ensuring faster issue resolution.

Enhanced Database Performance

Optimized PostgreSQL database performance through thorough tuning and adjustments, ensuring peak operational efficiency and minimal latency for your applications.

MySQL Audit for Performance Tuning

Peace of Mind

Round-the-clock support, ensuring faster issue resolution.

Expertise for Critical Challenges

Professional support from PostgreSQL experts who specialize in resolving complex database performance issues, helping to maintain smooth operations under high demand.

MySQL Version Upgradation

Peace of Mind

Round-the-clock support, ensuring faster issue resolution.

Detailed RCA Reports

In-depth Root Cause Analysis (RCA) reports that provide clear insights into PostgreSQL database incidents, along with preventive measures to ensure similar issues do not recur.

Query Performance Analysis

Peace of Mind

Round-the-clock support, ensuring faster issue resolution.

Custom Guidance and Recommendations

Tailored solutions and expert advice based on your specific PostgreSQL setup, challenges, and goals, ensuring that the database is configured and optimized to meet your business needs.

Optimizer Tuning (InnoDB, myisam, tokudb, Rocksdb)

Frequently Asked Questions

Our user base is in India and growing exponentially. How do we know your team can handle the scale and 'digital pressure' of a top unicorn?

This is our home turf and our core area of expertise. We understand that supporting a top Indian unicorn means engineering for "digital pressure" on a scale that is unique in the world. With the world's largest population and massive digital penetration, the concurrency demands are immense.

As a key player supporting India's digital economy, our team is not just familiar with this challenge; we are built for it. Our architects are experts in designing and managing the highly concurrent systems required to handle this load—from advanced connection pooling and query optimization to robust, scalable cluster architectures. We have the proven experience to ensure your database can handle the explosive growth and peak traffic of the Indian market, keeping your platform stable and your users happy.

Can your support service help us migrate from proprietary databases like Oracle or SQL Server?

Yes, and this is a core part of the worry-free experience we provide. A key part of our strategic support is helping clients achieve true database freedom.We specialize in guiding businesses away from the crippling annual license costs and vendor lock-in of proprietary systems like Oracle and SQL Server. This move puts you back in control of your technology roadmap and your budget. Our 24/7 support team then ensures your new open-source PostgreSQL environment is stable, performant, and secure for the long term.

How is your support different from the support included with AWS RDS for PostgreSQL?

AWS provides a fantastic, reliable platform, and their support ensures that platform is running. Our managed support ensures your application runs at peak performance on that platform. We solve application-level problems that RDS won't cover, like optimizing inefficient queries, fine-tuning autovacuum to prevent table bloat, and setting up proper connection pooling. Our SLAs are built around your business performance, not just platform uptime.

What makes your team different from other PostgreSQL database service providers?

Our commitment to the database community is public and proven. We are active sponsors and participants at major conferences like PGConf India, PgHyd. We've published over 360 technical articles and hosted 50+ webinars and community meetups, establishing us as a trusted voice in the industry. When you partner with us for support, you’re not just hiring DBAs; you're gaining access to recognized industry leaders.

What is the onboarding process for a new PostgreSQL support client?

Our onboarding is a seamless, non-disruptive process. It starts with a read-only audit assessment of your PostgreSQL environment to understand your architecture and identify immediate areas for improvement. We then securely deploy our monitoring agents and establish shared communication channels (like Slack or Google chat) to integrate with your team.

How are PostgreSQL support requests handled by your team?

You get direct access to our senior certified PostgreSQL DBAs. While we use a professional ticketing system to ensure every issue is formally tracked and resolved according to your SLA, there is no Level 1 helpdesk. Your requests are immediately handled by a certified expert with years of experience managing critical production environments.

Our existing PostgreSQL cluster is complex (using Patroni, PgBouncer). Can your team support it?

Yes, we specialize in supporting complex, real-world PostgreSQL environments. Our expertise is not limited to the core database; it includes the entire high-availability and connection pooling stack, including deep, hands-on experience with tools like Patroni, PgBouncer, and Streaming Replication.

What happens if our PostgreSQL database has a critical issue at 3 AM?

Our 24/7 on-call senior PostgreSQL DBA is immediately notified and begins working on the issue within 15 minutes, guaranteed by our SLA. We handle the entire incident resolution process, day or night, so your team doesn't have to.

Is this PostgreSQL Support a reactive break-fix service, or is it proactive?

Our service is fundamentally proactive. We focus on preventing problems, not just reacting to them. This means we continuously monitor for issues specific to PostgreSQL, like table bloat and autovacuum inefficiencies, and provide regular health reports and tuning recommendations to ensure your database remains stable and fast.

We also provide the following services

Mydbops provides strategic guidance to optimize performance, security, and scalability, with actionable recommendations tailored to y database needs.

Consulting Services

Strategic guidance to optimize performance, security, and scalability, with actionable recommendations tailored to your database needs.

Performance & Security Audit

Performance & Security Audit

Identify bottlenecks like slow queries and inefficient indexing, and secure your databases with proactive audits to safeguard valuable data.

 Expert Database Management

Remote DBA

24/7 expert monitoring, support, and maintenance without hiring full-time staff, ensuring database availability and optimization.

Mydbops comprehensive care for open-source databases, including installation, optimization, security, and 24/7 support.

Cloud Cost Optimisation

Reduce cloud costs while enhancing performance with tailored strategies to optimize your cloud infrastructure.

Mydbops comprehensive care for open-source databases, including installation, optimization, security, and 24/7 support.

Database Proxies

Improve scalability and reliability with managed proxies like Maxscale and ProxySQL for load balancing and enhanced database performance.

Need Expert Database Solutions?

Talk to a Database Expert Today!

Database solutions are provided by mydbops expert team
Mydbops set up High Availability (HA) Solutions with InnoDB or Percona Clusters, ensuring continuous uptime and fault tolerance.
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