How is your support different from AWS RDS support for PostgreSQL?

AWS keeps the platform running; we keep your application fast: optimizing queries, tuning autovacuum to prevent bloat, and setting up connection pooling. Our SLAs are built around your business performance, not just platform uptime.

How much does PostgreSQL support cost?

Support is priced to your environment: database count, cloud footprint, SLA tier and coverage hours, typically a fraction of a single senior DBA hire while giving you a full 24/7 team.

Can you support our existing complex cluster (Patroni, PgBouncer, streaming replication)?

Yes. We specialize in real-world PostgreSQL, covering the full high-availability and connection-pooling stack including Patroni, PgBouncer and streaming replication.

24/7 PostgreSQL Support, Senior DBAs, 15-Minute P1 SLA

When your PostgreSQL database breaks at 3 AM, a senior certified DBA is on it in 15 minutes, not a Level 1 helpdesk and not a ticket queue. Troubleshooting, tuning, high availability and 24/7 incident response across cloud and on-prem, with an RCA on every critical issue.

Talk to a PostgreSQL DBA →

Reviewed on Clutch 4.9 · Verified reviews

24×7Support

<15 minP1 response SLA

300+Databases supported

10B+Daily transactions

Certified ISO 27001 ISO 9001 PCI DSS AWS Advanced Tier Services Partner Certified PostgreSQL DBAs

Trusted by 300+ engineering teams

The Real Gap

Your cloud provider keeps the platform up. Who keeps your database fast?

AWS RDS, Google Cloud SQL, and Azure guarantee the platform is running. They don't tune your queries, fix your autovacuum, size your connection pool, or pick up the phone when replication lag spikes during a sale. That gap, between "the instance is healthy" and "the application is fast", is where most PostgreSQL incidents live.

🌙

03:00 AM

The alert lands on one engineer

Replication lag spikes mid-sale and the only person awake has never rebuilt a standby under load. A single senior DBA can't be on call 24/7 alone.

☁️

The RDS gap

The instance is "healthy" but slow

The platform is up, yet p99 latency is climbing. RDS won't tune your queries, size your pool, or fix autovacuum. Uptime isn't performance.

🧹

Quietly, for weeks

Autovacuum & bloat creep

Stale statistics, table bloat, and transaction-ID wraparound risk build silently until a query plan flips at peak. Risks nobody owns until they bite.

🎟️

Ticket, day 3

Level 1 script limbo

Your case is still cycling through a helpdesk tier before a real DBA sees it. You need an expert who owns the problem, not a queue position.

See how we compare to RDS support →

What's Included

What's included in Mydbops PostgreSQL Support: defined SLAs, not goodwill

Expert support to troubleshoot, optimize, and secure your PostgreSQL databases, with proactive incident management and defined SLAs across cloud and on-prem.

Hotfixes & Issue Resolution

Rapid identification and resolution of critical database issues, backed by a detailed Root Cause Analysis (RCA) report to prevent recurrence.

active resolution · documented RCA

Proactive Incident Support with Defined SLAs

Guaranteed response times by severity: 15 min for P1, 30 min for P2, 4 hrs for P3, 24/7/365. See the full SLA table below.

15-min P1 · severity matrix · war rooms

Performance Tuning & Optimization

Query tuning, index strategy, autovacuum and bloat control, work_mem / shared_buffers tuning, and connection-pool sizing for maximum throughput.

EXPLAIN · index strategy · p99 tuning

Configuration & HA Assistance

Setup and hardening of Patroni, PgBouncer, streaming replication, and failover, configured for reliability and scale.

Patroni · PgBouncer · failover drills

Security Measures & Compliance

Configure and troubleshoot PostgreSQL security controls, role/privilege audits, TLS, and audit logging to protect your data.

RBAC · TLS · audit logging

Monitoring & RCA Reports

Real-time observability (pg_stat_activity → Prometheus → Grafana) and detailed RCA reports with preventive actions after every incident.

24/7 monitoring · monthly reports

Support Tiers & Unified SLA

Senior-first support: no Level 1 helpdesk, straight to Level 3

Most vendors route you through a Level 1 script before a real DBA sees your ticket. We don't. Every request is handled by a certified senior DBA, Level 3 capability from the first touch, tracked in a formal ticketing system against your SLA. Escalation: On-call DBA → Senior DBA specialist → Solution Architect. You never restart the explanation.

15-minute P1 response, guaranteed by SLA, 24/7/365
Direct access to senior DBAs, zero Level 1 helpdesk
RCA report on every critical incident: fix it, then prevent it
Zero vendor lock-in, 100% community PostgreSQL

Severity	Definition	Response SLA	Channel
P1 · Critical	Production down, data-loss risk, replication broken	15 minutes, 24/7/365	On-call DBA + war room (Google Meet / Zoom)
P2 · High	Severe degradation, failover risk, blocking issue	30 minutes	Dedicated DBA + Slack / Google Chat
P3 · Normal	Non-blocking issues, tuning, questions	4 hours	Ticketing + CSM
P4 · Advisory	Planning, reviews, best-practice guidance	Next business day	Monthly review + reports

Shared Slack / Google Chat War rooms via Google Meet / Zoom No Level 1 script, Level 3 from the first touch Monthly health & security reports

Request our sample SLA & escalation matrix →

300+Databases supported

10B+Daily transactions

360+Technical articles

<15 minP1 response SLA

Wherever PostgreSQL Runs

Managed cloud, self-hosted, or complex HA: covered

Deep operational expertise in real-world PostgreSQL, from a single instance to Patroni-managed high-availability clusters, across cloud and on-premises.

RDS · Aurora · Cloud SQL

Managed cloud, expert eyes

The cloud keeps the instance up. We keep the application fast on top of it.

Query & app-level tuning the platform won't do

Autovacuum, bloat control & connection pooling

RDS extended-support cost reviews

PostgreSQL Managed Services →

Self-Hosted · On-Prem

Your infrastructure, our runbooks

Community PostgreSQL, legacy versions to the latest 18 series, no proprietary trap.

Streaming & logical replication operations

Major-version upgrades with minimal downtime

Backup & DR with tested restores

PostgreSQL Consulting →

Enterprise HA Stack

Patroni, PgBouncer & failover

We specialize in the full HA and connection-pooling stack that keeps you online.

Patroni + etcd clusters & failover drills

PgBouncer transaction / session pooling

Oracle & MSSQL → PostgreSQL migration support

PostgreSQL Migration →

Build vs Buy

What does 24/7 PostgreSQL coverage actually cost?

In-house 24/7 on-call rotation

Hard to hire

A single senior PostgreSQL DBA is expensive to retain and can't cover 24/7 alone, before tooling, training, and attrition risk.

Mydbops PostgreSQL Support

A fraction of one DBA

The same round-the-clock certified expert bench, troubleshooting, tuning, and incident response, on a flexible contract that scales with you.

Time to a senior DBA on a P1

<15 min

A named certified engineer inside your incident in minutes under a formal SLA, not a queue position behind an L1 script.

How We're Different

AWS keeps the instance up. We keep your application fast.

Our SLAs are built around your business performance, not just platform uptime: optimizing inefficient queries, fine-tuning autovacuum to prevent bloat, and setting up proper connection pooling.

	Mydbops	AWS RDS / Cloud SQL support	Freelance DBA	In-house hire
Query & app-level tuning	✅ Core focus	❌ Platform only	⚠️ Varies	✅ (if senior)
15-min P1, 24/7/365	✅ SLA-backed	⚠️ Plan-dependent	❌	❌ Single person
Autovacuum / bloat, pooling, HA stack	✅ Patroni, PgBouncer	❌	⚠️	✅
RCA on every incident	✅	❌	❌	⚠️
Zero vendor lock-in	✅ Community PG	⚠️ Cloud-tied	✅	✅
Cost of senior coverage	✅ Fraction of a hire	💲 Add-on	💲 Hourly	💲💲 Full salary + on-call

How CapFront cut CPU 27.4% & avoided RDS extended-support fees →

E-E-A-T · Authority

Real PostgreSQL depth, not a marketing checklist

Our DBAs run complex, real-world PostgreSQL in production every day.

High availability

Patroni, etcd, streaming replication, automated failover, and regular failover drills to validate cluster resilience.

Patroni · etcd · failover drills

Connection management

PgBouncer transaction / session pooling to eliminate connection storms during peak traffic.

PgBouncer pooling guide

Autovacuum & bloat

Proactive tuning to prevent table bloat, stale statistics, and transaction-ID wraparound risk.

bloat control · wraparound safety

Replication & upgrades

Logical & physical replication, major-version upgrades with minimal downtime, including PostgreSQL 18.

logical + physical · PG 18

Backup & DR

Combined physical + logical backup strategy with tested restores you can actually rely on.

tested restores · physical + logical

Observability

pg_stat_activity → Prometheus → Grafana dashboards for proactive detection before users feel it.

pg_stat_activity → Grafana

Community authority. We sponsor and speak at PGConf India and PgHyd, have published 360+ technical articles, and hosted 50+ webinars and meetups: you're partnering with recognized PostgreSQL community contributors, not just a support desk.

Talk to a senior PostgreSQL DBA →

Proven Outcomes

Results our clients can measure

Published Mydbops case studies: the Oracle → Aurora PostgreSQL story carries the PostgreSQL-specific proof; CapFront and Exotel are cross-database client outcomes on the RDS-cost and scaling themes.

Insurance · Oracle → Aurora PostgreSQL

20TB Oracle → Aurora PostgreSQL: 100% license-cost elimination

100%

Oracle licensing cost eliminated, zero vendor lock-in

A leading Indian insurance provider moved a 20TB Oracle workload to Aurora PostgreSQL with Mydbops: 2,000+ tables converted, 2.68B records loaded in 4 hours, zero downtime.

Read the case study →

FinTech · AWS RDS · Cost & Performance

CapFront avoided AWS RDS extended-support surcharges

27.4%

Average CPU reduction, with compliance locked in to 2032

A proactive upgrade + support strategy sidestepped AWS RDS extended-support fees and cut average CPU 27.4% with zero downtime, directly tied to the RDS-cost question buyers ask most.

Read the case study →

Communications · 24/7 Ops · Scale

Exotel scaled its database under heavy concurrency

24/7

Support engineered for high-transaction, high-concurrency load

24/7 support engineered for the "digital pressure" of high-transaction, high-concurrency workloads, keeping the platform fast as demand spiked.

Read the case study →

"

Mydbops has been instrumental in the stability and disaster recovery of our critical services, supporting over 100,000 customers across Spain and Europe: smooth 24/7 operations despite massive transaction volumes and high concurrency.

TeresaProduct Owner, Hosting & Email, CDMON

"

For more than a year the strong database team at Mydbops has supported Shiprocket around the clock, seven days a week. Highly recommended.

Sunil KumarCTO, Shiprocket

"

Exceeded all expectations! Migration done in 24 hours where others quoted 2-4 weeks: skills, performance and quality unmatched. We retained them for ongoing 24/7 monitoring.

Anthony PeckCo-founder & CTO, Astoria

Performance

Our Process

How we resolve incidents

1

Step 1

Identify & prioritize

Classify the issue and assign a severity (P1 to P4) with the matching SLA, so the right response starts immediately.

2

Step 2

Respond & troubleshoot

The on-call senior DBA engages within SLA; a war room is spun up for P1 incidents until the situation is stable.

3

Step 3

Review & recommend

We analyze metrics, tune, and provide actionable fixes to restore performance and prevent the next incident.

4

Step 4

RCA & document

We deliver a detailed Root Cause Analysis and preventive steps so the same issue never recurs.

What You Get

What you get from Mydbops PostgreSQL Support

24/7 database support

Senior DBAs on call, minimizing downtime and disruption whenever an incident hits.

Dedicated jump host with VPN/SSH

Secure, fast access for urgent fixes, no scrambling for credentials mid-incident.

Enhanced performance

Tuning that cuts query times from seconds to milliseconds under production load.

Expertise for critical challenges

Complex, high-demand production environments handled by people who've seen them before.

Detailed RCA reports

Clear insight and prevention after every incident, so it doesn't happen twice.

Dedicated CSM + monthly reports

Monthly health & security reports and a named CSM, proactive, not reactive.

Not ready to talk to sales?

Start with a conversation

🩺

Free PostgreSQL consultation

A call with a senior DBA to talk through your environment and the top wins we'd tackle first.

📄

Sample RCA + SLA matrix

See exactly what you'd receive after a P1 incident, and the escalation path behind it.

💰

RDS cost review

Find out what you'd save by moving off extended-support surcharges.

Get a free consultation →

Common Questions

Frequently Asked Questions

Our 24/7 on-call senior PostgreSQL DBA is notified immediately and begins work within 15 minutes, guaranteed by our P1 SLA. We own the entire incident, day or night, so your team doesn't have to.

Fundamentally proactive. We continuously monitor for PostgreSQL-specific risks like table bloat and autovacuum inefficiency, and deliver regular health reports and tuning recommendations to keep your database stable and fast.

AWS keeps the platform running; we keep your application fast on that platform. We solve application-level problems RDS won't: optimizing inefficient queries, fine-tuning autovacuum to prevent bloat, and setting up proper connection pooling. Our SLAs are built around your business performance, not just platform uptime.

Yes. There is no Level 1 helpdesk at Mydbops: every request goes straight to a certified senior DBA with Level 3 capability, escalating to a Solution Architect when needed. You get expert hands from the first touch, tracked against your SLA.

Support is priced to your environment: database count, cloud footprint, SLA tier, and coverage hours. It typically costs a fraction of a single senior DBA hire while giving you a full 24/7 team. Talk to us for a tailored quote.

Yes, we specialize in real-world PostgreSQL. Our expertise covers the full HA and connection-pooling stack, including hands-on Patroni, PgBouncer, and streaming replication.

Yes. A core part of the worry-free experience is helping clients escape the license costs and vendor lock-in of proprietary systems, then supporting the new open-source PostgreSQL environment long-term. See Oracle & MSSQL → PostgreSQL Migration.

Seamless and non-disruptive. It starts with a read-only assessment of your PostgreSQL environment to understand your architecture and spot immediate wins. Our assessments are read-only. We then deploy monitoring agents and set up shared channels (Slack / Google Chat) with your team.

You get direct access to senior certified DBAs. We use a professional ticketing system so every issue is tracked against your SLA, but there is no Level 1 script: a certified expert handles your request from the start.

Public, proven community standing: we sponsor and speak at PGConf India and PgHyd, have published 360+ technical articles, and hosted 50+ webinars and meetups. You're hiring recognized PostgreSQL community contributors, not a generic support desk.

Let's Talk

Need expert PostgreSQL support for your next 3 a.m. alert?

Talk to a senior certified DBA today: get a defined SLA, direct expert access, and RCA on every incident.

Talk to a Database Expert → Get a free consultation →

1Share your PostgreSQL environment & pain points

2Scoping call with a senior DBA

3SLA agreed & 24/7 cover live in days

Certified PostgreSQL DBAs · 15-minute P1 response SLA · ISO 27001 & PCI DSS · 300+ teams

24/7 PostgreSQL Support, Senior DBAs, 15-Minute P1 SLA

Your cloud provider keeps the platform up. Who keeps your database fast?

The alert lands on one engineer

The instance is "healthy" but slow

Autovacuum & bloat creep

Level 1 script limbo

What's included in Mydbops PostgreSQL Support: defined SLAs, not goodwill

Hotfixes & Issue Resolution

Proactive Incident Support with Defined SLAs

Performance Tuning & Optimization

Configuration & HA Assistance

Security Measures & Compliance

Monitoring & RCA Reports

Senior-first support: no Level 1 helpdesk, straight to Level 3

Managed cloud, self-hosted, or complex HA: covered

Managed cloud, expert eyes

Your infrastructure, our runbooks

Patroni, PgBouncer & failover

What does 24/7 PostgreSQL coverage actually cost?

AWS keeps the instance up. We keep your application fast.

Real PostgreSQL depth, not a marketing checklist

High availability

Connection management

Autovacuum & bloat

Replication & upgrades

Backup & DR

Observability

Results our clients can measure

20TB Oracle → Aurora PostgreSQL: 100% license-cost elimination

CapFront avoided AWS RDS extended-support surcharges

Exotel scaled its database under heavy concurrency

PostgreSQL Performance Tuning Best Practices

Full-Stack Observability: pg_stat_activity to Grafana

Database Backup Strategy: Physical + Logical

How we resolve incidents

Identify & prioritize

Respond & troubleshoot

Review & recommend

RCA & document

What you get from Mydbops PostgreSQL Support

24/7 database support

Dedicated jump host with VPN/SSH

Enhanced performance

Expertise for critical challenges

Detailed RCA reports

Dedicated CSM + monthly reports

Start with a conversation

Free PostgreSQL consultation

Sample RCA + SLA matrix

RDS cost review

Related Mydbops PostgreSQL services

Frequently Asked Questions

Need expert PostgreSQL support for your next 3 a.m. alert?