MariaDB Remote DBA for clusters that cannot stop

Your Galera cluster does not fail loudly. One node falls behind, flow control engages, and every write across the cluster halts until someone identifies which node to evict. We are the team that already knows how to resolve it, at 3am on a Sunday.

Talk to a MariaDB DBA →

Reviewed on Clutch 4.9 Star Rating

24×7On-call cover

<15 minP1 first response

10+Years of operations

6000+Servers managed

Certified ISO 27001 AWS Advanced Tier Partner MariaDB Foundation · Silver Sponsor ISO 9001 Certified MariaDB DBAs

Brands that trust Mydbops

Why the question comes up now

The four events forcing MariaDB teams to act

Most teams do not go looking for a MariaDB DBA. Something forces the question.

6 July 2026

MariaDB Community Server 10.6 reached end of life

No security patches, no bug fixes [1]. If you are still on it, you are past the date.

19 Sep 2025

Azure Database for MariaDB was retired

Teams that were hosted there had to move, and many moved in a hurry.

May 2025

MariaDB plc acquired Codership, and with it Galera

The server and the high availability layer now sit with one vendor.

March 2026

Jepsen published an analysis of MariaDB Galera Cluster 12.1.2

It found that under default settings committed transactions can be lost when nodes crash in quick succession, and that the cluster allows lost updates and stale reads.

None of these is a reason to leave MariaDB. All of them are reasons to have someone on your side who already knows what to change.

What we actually operate

Named objects, not generic tiles: wsrep-level operations

This is the day-to-day work of running a production MariaDB and Galera estate, described in the terms your engineers use.

Cluster operations

We run Galera clusters day to day: quorum and weight configuration, donor selection, SST method choice between rsync and mariabackup, gcache sizing so a rebooted node rejoins through IST in seconds rather than a full state transfer, and flow-control tuning against wsrep_local_recv_queue and gcs.fc_limit. We set the alert thresholds that catch a desyncing node before it pauses the cluster.

Routing and read scaling

MaxScale and ProxySQL: readwritesplit configuration, routing policy selection, causal-consistency settings, connection pooling, and the query rules that keep a read-heavy checkout path off the primary.

Storage engines and version strategy

InnoDB and Aria tuning, ColumnStore for analytics workloads, Spider and MyRocks where they fit. Version planning across 10.6, 10.11, 11.4 and 11.8, including the configuration defaults that change underneath you on upgrade.

Backup, and the part most providers skip

Physical backups with mariabackup, binary log shipping, and a restore that is actually run and timed on a schedule you can see. A backup nobody has restored is a file, not a recovery plan.

Proof · named & quantified

Purple Style Labs: an upgrade that paid for itself

Purple Style Labs runs Pernia's Pop-Up Shop and The Stylist, roughly 500 crore in revenue and 15 luxury experience centres from Mumbai to London, with an average order value above 56,000 rupees.

Checkout was lagging under peak load. Replication was slow enough that the storefront occasionally served stale inventory. The platform was running MariaDB 10.1, four major versions behind support. We upgraded the engine, introduced ProxySQL to distribute reads, and right-sized the hardware.

$30KARR saved

75%Smaller hardware footprint

5×Faster average SQL response

ZeroService disruption during migration

The upgrade target at the time was MariaDB 10.6. That version reached end of life on 6 July 2026, which is exactly the kind of date we now track on behalf of every cluster we run [1].

Our support SLA

A published SLA, a named escalation path, and what happens at minute sixteen

Severity-based commitments under a formal Service Level Agreement, with real humans on an escalation ladder. Definitions are agreed with your team during onboarding.

Severity	First response
Severity 1	<15 mins · 24/7/365
Severity 2	30 mins
Severity 3	60 mins
Severity 4	90 mins

Contractual commitment, direct alerting

Our response times are governed by your master agreement. Alerts page our on-call DBAs directly via PagerDuty, Opsgenie, or your dedicated Slack/Teams incident channels with zero tier-1 ticketing delays.

Every 30 min

While a Severity 1 is open you get an update every 30 minutes, whether or not there is news.

T + 30 min

Unresolved: a senior DBA joins.

T + 2 hours

Engineering manager joins and a war room opens.

T + 4 hours

Named account escalation contact.

T + 5 days

After the incident: a written root cause analysis within 5 working days.

24×7×365 On-call cover

<15 min Severity 1 first response

30 min Update cadence on a P1

5 days To a written RCA

Trust through subtraction

What is not included

One clear sentence exists in this whole category on where the line sits. Here is ours.

✕

Application code changes and schema design decisions. We will tell you the query is the problem and show you why. Writing the fix is your developers' call.

✕

Operating system and network administration outside the database layer.

✕

Hardware and cloud spend. We will right-size it and evidence the saving. The account stays yours.

✕

Third-party application support, including anything an ISV ships with its own database requirements.

✕

Data entry, reporting and BI development.

Coverage model

We do not say "follow the sun" and leave it there

Round-the-clock database operations fail when handovers are informal. Here is how our 24/7/365 coverage is structured to guarantee continuity.

Structured shift overlap windows

Shifts do not end abruptly. Every rotation includes an overlapping handover window where active incidents, replication trends, slow queries, and scheduled cluster maintenance are reviewed engineer-to-engineer.

Runbook-driven response at 3am

The engineer picking up an alert never troubleshoots from memory. Every on-call DBA operates from your version-controlled cluster runbook, complete with verified node weights, donor preferences, and access protocols.

Direct alerting with zero call-center delays

Severity 1 alerts route directly to on-call DBAs via PagerDuty, Opsgenie, and dedicated Slack or Teams bridge channels. You talk to a database engineer immediately, not a helpdesk dispatcher.

Our European footprint answers with a client rather than a claim: CDMON runs on Mydbops-managed databases serving over 100,000 customers across Spain and Europe.

Onboarding

From signature to on-call, in the first 14 days

Read-only first. We stand up monitoring, capture a baseline, and prove a restore works before we ever hold on-call.

1

Days 1 to 2

Read-only access under NDA

Bastion or VPN, least-privilege grants, session recording. We tell you exactly which grants we need and why.

2

Days 3 to 5

Monitoring deployed, baseline captured

Cluster state, replication health, query profile, buffer and cache behaviour, backup age: all captured as a starting point you can see.

3

Days 6 to 9

First written assessment

Findings ranked by risk, so the first thing you get is a prioritised list, not a dashboard login.

4

Day 10

Restore test: the trust move

We restore your most recent backup to an isolated instance and time it. You get the number. In this category, nobody restores the backup until the day they need it. We do it on day 10.

5

Days 11 to 14

Runbook handover, on-call live

Runbook handed over, escalation contacts confirmed, on-call live. The SLA is standing before the first incident.

Shown, not promised

The monthly deliverable, on the page

Every month you receive an executive engineering review ready to share with leadership. Zero ambiguity on what was delivered.

Cluster uptime, node availability, and incident log
Replication lag and wsrep flow-control trends
Slow query regressions and optimization actions
Capacity forecasts for disk, memory, and connection pools
Scheduled backup restore verification proofs with timed logs
Patching, maintenance, and security updates completed
Ranked recommendations for the upcoming cycle

MariaDB Cluster Operations

Monthly Executive Summary

Sample Specimen

99.995%

Cluster Uptime

0

Flow-Control Stalls

4m 18s

Timed Restore Drill

-38%

P95 Query Latency

Backup & Restore Verification PASSED

mariabackup physical restore drill timed to isolated staging environment. Binlog replay completed with zero discrepancy.

Galera Flow-Control Tuning STABLE

gcs.fc_limit right-sized to 64; donor node prioritization configured for Node 3 during off-peak windows.

Proof

Teams that trust Mydbops with the database layer

Stability & DR

...enhancing the stability and disaster recovery of our critical services, supporting over 100,000 customers across Spain and Europe.

Teresa

Product Owner, Hosting & Email · CDMON

Production partnership

Mydbops has been a reliable DBA partner for our production database, supporting our growing traffic with monthly optimization reports, query tuning, and automated backups.

Henry Suryawirawan

VP of Engineering · Flip

24/7 at scale

Mydbops has been a reliable partner for Shiprocket, expertly managing our critical databases with round-the-clock support. Their team of database specialists ensures seamless operations 24/7. Highly recommended for businesses of all sizes.

Sunil Kumar

CTO · Shiprocket

Capability

Exceeded all expectations! Mydbops team performed our migration in just 24 hours (where others had quoted this as a 2 - 4 week project). Their services were the most cost-effective by far, and their skill set, performance, and quality are unmatched. We will be retaining this team for ongoing 24/7 server monitoring and support.

Anthony Peck

Co-Founder & CTO · Astoria

From the engineering team

The estate that already ranks for these problems

Six posts, each mapped to a section above it. The MariaDB Foundation sponsorship post is intentionally left out.

Galera · flow control

Pick the right engagement

Remote DBA, Managed Services, or Consulting

Remote DBA

This page

You keep the infrastructure and the cloud account. We operate the database on it, day to day, on call.

Managed Services

We take ownership of the full database platform, including the infrastructure decisions.

Consulting

A defined project with a start, an end and a written deliverable: an audit, a migration, an HA design.

Not sure? If the sentence in your head starts with "we need someone to watch this", it is Remote DBA. If it starts with "we need someone to fix this once", it is Consulting.

Common questions

MariaDB remote DBA, answered

Seven live answers reconciled with the CMS, one un-drafted, and four added for the questions this page ranks for but never answered.

Reconcile with live CMS text verbatim
Day-to-day operation of your MariaDB and Galera environment: cluster operations, performance tuning, backup and restore verification, security hardening, version lifecycle planning, and 24/7 incident response under a published SLA. Your team keeps ownership of the infrastructure and the cloud account.

Reconcile with live CMS text verbatim
Read-only access under NDA in the first two days, monitoring and a baseline by day five, a risk-ranked written assessment by day nine, a timed restore test on day 10, and on-call live by day 14. The SLA is standing before your first incident.

Reconcile with live CMS text verbatim
Slow-query triage, index and schema review, InnoDB and Aria tuning, MaxScale or ProxySQL read scaling, and Galera flow-control tuning. We show you why a query is the problem before anything changes.

Reconcile with live CMS text verbatim
Yes. Version upgrades, including end-of-life moves off 10.6, and migrations onto or between MariaDB and Galera are planned and run as part of the engagement or as a defined consulting project.

Reconcile with live CMS text verbatim
Least-privilege access over a bastion or VPN, session recording, privilege review, encryption in transit and at rest, and audit logging. We operate under ISO 27001 and ISO 9001.

Reconcile with live CMS text verbatim
Yes. Self-hosted on-premise, EC2 and other cloud instances, and hybrid topologies, across single nodes, replica setups, and Galera clusters.

Reconcile with live CMS text verbatim
A Severity 1 gets a first response in under 15 minutes, 24/7/365, with a 30-minute update cadence and a war room if it is unresolved at two hours. A written root cause analysis follows within five working days.

Un-draft from CMS · reconcile verbatim
Yes. We work alongside your in-house team as a specialist bench: shared channels, on-demand troubleshooting, tuning and incident response, while your team keeps day-to-day operational control.

Cost band pending sign-off · blockers 4 & 5
This page ranks #2 in the world for this query and does not yet answer it. Publish a real "from" band and the pricing model here once signed off; page one of that SERP contains no vendor who answers it.

You leave with everything needed to run without us: runbook ownership and full documentation handover, credential rotation, transfer of the monitoring stack, and a knowledge-transfer session for your team or an incoming provider. No lock-in, and nothing held hostage: the environment was always yours.

Least privilege, always. We start read-only and request only the specific GRANT set the work needs, over a bastion or VPN, with session recording and a documented break-glass procedure for emergencies. Access is logged and audit-log retention is agreed with you. We tell you which grants we need and why, and remove them when the engagement ends.

10.6 reached end of life on 6 July 2026: no more security patches or bug fixes [1]. The practical paths are a planned upgrade to a supported release, a move to a supported distribution, or a staged migration, each with the configuration defaults that change underneath you accounted for. We plan and run the upgrade with you; none of the options here ends in a mandatory product purchase.

Let's talk

Put a senior MariaDB DBA behind your next flow-control stall

Tell us about your clusters and where it hurts. We will map your severity profile to a support model with a published SLA, and be ready before the next incident.