Your MySQL database has someone awake at 3am. It is us.

MySQL remote DBA services for teams running production on RDS, Aurora, EC2 and on-prem. Dedicated senior MySQL DBAs monitor, tune, and recover your database 24/7 under a committed 15-minute P1 SLA, eliminating rota gaps and senior DBA hiring overhead.

Talk to a MySQL DBA → See what is included

Reviewed on Clutch 4.9 · Verified reviews

800+ Clients since 2015

15 min Committed P1 response

6000+ Servers managed

10B+ Daily transactions

Certified ISO 27001 ISO 9001 AWS Advanced Tier Services Partner Clutch 4.9 / 5 Certified MySQL DBAs

Brands that trust Mydbops

Why teams call us

MySQL problems that do not wait for business hours

The trigger is rarely a single outage. It is the slow realisation that one person owns the database, the coverage has gaps, and there is no headcount coming to fix it.

🌙

02:14 AM

The alert lands on one engineer

Replication lag climbs, a replica falls behind, and the only person awake has never rebuilt a replica under load. One person who "knows MySQL" is a single point of failure.

⏳

The gap

Coverage you cannot justify hiring for

Genuine round-the-clock cover needs four people before leave and attrition. You cannot build a rota for one database, and you should not have to.

🐢

Peak hour

Queries that "worked yesterday"

A plan-cache flip or a missing index turns a fast lookup into a full table scan at scale, and the app team is staring at the database team.

🛡

Quarter end

Upgrade & security debt

EOL versions, unpatched CVEs, a growing cloud bill and backups nobody has actually restored, risks everyone knows about and nobody owns.

Coverage tiers

What a MySQL remote DBA actually covers

Most firms in this category will not tell you how the engagement is shaped until you are on a call. Here is the structure up front, so you can see which tier fits before you talk to anyone.

Tier	Coverage	Response	Included each month	Best for
Monitor	24/7 monitoring and alerting	Alerting only	Monthly health report	You have a DBA and need eyes overnight
Managed	24/7, we action the alerts	15-min committed P1	Health report, query tuning, backup verification, an agreed monthly task allowance	You have no DBA, or one who is drowning
Managed + Projects	24/7, priority queue	15-min committed P1	Everything above, plus upgrades, migrations and HA work	You are scaling or modernising

Pricing is scoped to your estate, not pulled from a list. It moves on three things: how many MySQL instances you run, whether you need 24/7 or business-hours coverage, and how much project work sits alongside the day-to-day. Overage is billed at an agreed hourly rate, not renegotiated mid-incident. Annual and quarterly terms available.

Get a scoped quote in one call →

How 24/7 actually works

Who is awake, and what happens next

"24/7" is easy to write and expensive to staff. One full-time DBA covers 40 of the 168 hours in a week, which is 24 percent. Genuine round-the-clock cover needs four people minimum before you account for leave, illness and attrition. We already staff that rota. You rent a share of it.

1

Alert fires

Automated, from your monitoring stack. No waiting for a human to notice.

Continuous

2

On-call DBA acknowledges

A senior engineer picks it up and starts work, day or night.

15 min committed

3

Severity triage

P1, P2 or P3. A P1 opens a war room on Meet or Zoom, with your named CSM in it.

War room on P1

4

Specialist escalation

Replication, InnoDB internals or cloud platform depth pulled in if it is needed.

On demand

5

Root cause analysis

A documented RCA after every critical event, so the same thing does not recur.

After every P1

You will not be explaining your schema to a stranger. Every account has a named primary DBA and a named secondary who both know your topology, plus the escalation pool behind them. The rota covers the clock. The knowledge does not rotate. Coverage runs across time zones so there is always a senior engineer on shift, with a documented handover between them.

Our support SLA

What we commit to, in writing

Severity-based commitments under a formal Service Level Agreement, with real humans rather than a ticket queue. Definitions are agreed with your team during onboarding.

Severity	Definition	First response	Update cadence	Coverage
P1 · Critical	Production down, or data at risk	15 minutes	Every 30 min until stable	24/7/365
P2 · High	Severe degradation, no workaround	30 minutes	Every 2 hours	24/7/365
P3 · Medium	Degradation with a workaround	60 minutes	Daily	Business hours
P4 · Low	Question, request or advisory	90 minutes	On progress	Business hours

Shared Slack / Google Chat channel War rooms on Meet / Zoom for every P1 Named primary & secondary DBA Documented RCA on every P1

800+ Clients supported

10B+ Daily transactions

6000+ Servers managed

<15 min Committed P1 response

What is included, and what is not

Scope, including the parts most firms leave vague

Everyone publishes what they include. Almost nobody publishes what they do not. Here is both, so there are no surprises on either side.

Included, unlimited

✓24/7 monitoring and alert response

✓Slow query analysis and index recommendations

✓InnoDB and server parameter tuning

✓Backup configuration and verified restore drills

✓Replication setup, monitoring and repair

✓User and privilege management

✓Minor version patching

✓Capacity and cost advisory, monthly health report

Included, up to a monthly allowance

•Schema changes

•Major version upgrades

•High-availability cluster work

•ProxySQL and MaxScale configuration

•Migration execution

•The allowance is agreed per tier. Larger projects are scoped and quoted, never absorbed silently.

Not included, quoted separately

—Application code changes

—Non-MySQL systems outside the agreed scope

—Full re-platforming or bespoke development

—Anything outside scope is priced before it starts, so the monthly number stays predictable.

In short

Backed-up data has never saved a database. Only restored data has. That is why restore drills are in the unlimited column, not the fine print. We test that your backups actually come back, on a cadence agreed with you, and report the result.

Build vs buy

One hire, or a team

A single senior DBA is a large, fixed cost that still leaves 76 percent of the week uncovered. Here is the arithmetic, side by side.

	One in-house DBA	Mydbops Remote DBA
Base salary	US median $104,620BLS, May 2025	Included in one predictable monthly fee
Fully loaded cost	$145,000 to $208,000base plus roughly 30% benefits and employer costs	A fraction of one loaded salary
Recruitment	15 to 20% of first-year salary	None
Hours covered	40 of 168 per week (24%)	168 of 168
Cover for leave, illness, attrition	None	Built in
True 24/7 requires	4 or more people	Already staffed
Depth across engines and topologies	One person's experience	The whole team's
Ramp time	4 to 12 weeks	Days, not weeks

Sources: US Bureau of Labor Statistics · Robert Half 2026 Salary Guide ($95,500 to $137,500 range).

When an in-house DBA is the better answer

If your database work is continuous rather than periodic, if regulation requires personnel on your own payroll, or if your schema changes daily alongside product development, hire. We will tell you that on the call.

Security & privileged access

How we connect, and what we can and cannot do

Handing database access to an outside team is the objection most likely to stall a deal in procurement. One line about a VPN does not survive that review. Here is the whole model.

Access path

All access runs through a jump host or bastion topology you approve. No direct database exposure to the internet, and no shared credentials.

Least privilege, written down

A per-account permission matrix that states exactly which operations our engineers can execute and which require your explicit approval.

Audit trail

Every session is logged and retained per your policy, and is available to you on request. Nothing our engineers do is invisible to you.

Offboarding

Credentials are revoked promptly when an engineer leaves your account or the company, as part of a documented process rather than an afterthought.

Certifications

ISO 27001 and ISO 9001, with a scope statement available on request that sets out exactly what each certificate covers, which is the question your auditor will ask.

Contracts

A mutual NDA is signed before any access is granted, and a Data Processing Agreement is available where you need one.

Onboarding, with a clock on it

Live in days, not months

1

Step one

Call

Thirty minutes on your topology, your team and what you need covered. No obligation, no sales theatre.

2

Step two

Assessment

We run our MySQL review across your instances and tell you what we found, including anything that has to be fixed before an SLA can mean anything. The commitment is made credible by first agreeing a supportable baseline.

3

Step three

Scope and plan

Tier, monthly allowance, escalation contacts, and your named primary and secondary DBA, all agreed and written down.

4

Step four

Access and go live

Jump host, monitoring agents, alert routing and a war-room channel in your Slack. Most accounts are live within days of the first call.

Proven outcomes

Support that shows up in the metrics

Published Mydbops MySQL engagements, each placed against the claim it backs, not borrowed proof from another database.

Gaming · Aurora MySQL · 24/7 Coverage

Dream11 holds up under the most extreme load in the portfolio

24×7

Database coverage through IPL peak concurrency on Aurora MySQL

India's largest fantasy-sports platform runs its heaviest traffic during live cricket. Mydbops keeps the Aurora MySQL estate scaled, monitored and covered around the clock when it matters most.

Read full case study →

Telecom · MySQL / InnoDB · Emergency Recovery

Ecosmob recovers from catastrophic InnoDB corruption

6.56 TB

Recovered under a live incident, revenue at risk

A severe InnoDB corruption event on a 6.56 TB database with revenue on the line. The kind of P1 the 15-minute SLA exists for, resolved with a documented recovery and a named CTO on the record.

Read full case study →

Mobility · MySQL + Aurora · FinOps

Ola cuts cloud cost while keeping the platform up

$1.78M

Annual savings, with 100% business continuity

A complete FinOps framework across Ola's multi-million-dollar MySQL and Amazon Aurora footprint on AWS, delivering $1.78M in annual savings as part of ongoing management, with no disruption to the business.

Read full case study →

“

For more than a year, we have needed help 24 hours a day, seven days a week. Mydbops efficiently provided this at all times.

SK

Sunil Kumar

CTO, Shiprocket

“

They deliver monthly optimization reports, query tuning, and automated backups. It is the cadence we needed and did not have to build ourselves.

HS

Henry Suryawirawan

VP Engineering, Flip

“

With more than 100,000 customers across Spain and Europe, we need our databases available at all hours. Mydbops delivers that coverage reliably.

T

Teresa

CDMON

“

What stands out is their way of owning up to the client's problems as their own. That is exactly what you want from a team behind your database.

AR

Abhishek Ravi

CIO, Dream11

Wherever MySQL runs

MySQL everywhere you run it

Deep operational expertise in the deployments and topologies MySQL actually runs in, from a single instance to cross-region high availability, with the breadth to cover a mixed estate under one contract.

Deployments

Managed cloud to bare metal

The full range of places production MySQL lives, each with its own operational nuances.

Amazon RDS for MySQL and Aurora MySQL

Google Cloud SQL and Azure Database for MySQL

Self-managed on EC2 and bare metal

Percona Server and MariaDB

Topologies

Replication and high availability

The architectures that keep MySQL available, tuned and routed correctly under load.

Asynchronous and semi-sync replication

InnoDB Cluster, Group Replication and Galera

ProxySQL and MaxScale routing

Multi-AZ and cross-region disaster recovery

Mixed estate

One contract, one escalation path

If your estate is mixed, the same team can hold the rest of it under the same agreement.

PostgreSQL and MariaDB

MongoDB and Cassandra

TiDB and other distributed engines

One team that knows which system talks to which

RDS is not a DBA

Managed database platforms automate the four things that are cheap to automate: provisioning, patching, backup and failover. They automate none of the four things that actually cause MySQL outages and cloud-bill blowouts: schema and index design, query plans, replication topology decisions, and capacity judgement.

AWS says parameter changes "should only be attempted by advanced users". Google Cloud SQL tells you to make sure your tables have primary keys and to implement connection pooling. Azure tells you to install ProxySQL and choose your own sharding strategy. None of them will read your slow query log at 3am.

And a platform's "99.99% uptime" figure is an infrastructure availability commitment, not a response-time or resolution commitment. The two are routinely conflated. Ours is the second kind.

Sources: AWS RDS FAQ · Cloud SQL best practices · Azure MySQL performance best practices

Guide

Common questions

MySQL remote DBA, answered

Our service is governed by a formal Service Level Agreement. When a critical MySQL issue occurs, an on-call expert is immediately alerted and begins active resolution, day or night. Our committed response time for P1 critical incidents is 15 minutes, with war-room escalation and a 30-minute update cadence until stable.

You get a dedicated team of senior experts who take ownership of your MySQL database's health: 24/7 monitoring, performance tuning, security, and backup and recovery, freeing your team to focus on your core application.

You get an entire team of senior MySQL experts rather than a single hire. One full-time DBA covers 40 of the 168 hours in a week; genuine 24/7 coverage requires four or more people. Our rota is already staffed, with no gaps for leave or sick days, and you benefit from the team's collective experience across many MySQL environments.

Through a secure connection, our experts analyse your MySQL database activity to fix slow queries, recommend optimal indexing strategies, and tune InnoDB and other server configurations for your specific workload.

We follow a multi-layered security protocol. All access to your MySQL servers is through secure, encrypted channels via a jump host, with no direct database exposure. We operate on a least-privilege model with a written per-account permission matrix, log and retain every session, and sign mutual NDAs before access is granted. We are ISO 27001 and ISO 9001 certified, and a scope statement is available on request.

Yes. Beyond daily management, the service includes planning and executing major MySQL version upgrades, migrations between variants, and architecting new high-availability clusters, up to an agreed monthly allowance, with a focus on minimising downtime. Larger projects are scoped and quoted separately.

Our service acts as a seamless extension of your team. We collaborate directly with your developers and administrators via shared Slack channels and calls, acting as the specialised MySQL experts they rely on, while your team retains full access and control of your database.

Yes. You keep full ownership and control at all times. We work within a permission model you define, and a DBA layer does not sit between your engineers and their database. Many teams find velocity goes up, not down, because the slow-query firefighting is handled for them.

Pricing is scoped to your estate rather than sold from a fixed list, because the right number depends on three things: how many MySQL instances you run, whether you need 24/7 or business-hours coverage, and how much project work sits alongside the run-state. It is a predictable monthly fee, and it works out to a fraction of a single loaded senior-DBA salary. A short scoping call gives you a firm figure.

Coverage runs around the clock across time zones, so there is always a senior on-call DBA on shift, with a documented handover between shifts. Your named primary and secondary DBA know your topology, and the escalation pool sits behind them. The rota covers the clock; the knowledge of your systems does not rotate away.

We run verified restore drills on a cadence agreed with you, not just backup jobs. We restore the data, confirm it comes back correctly, and report the result, including the recovery objectives per tier. Backed-up data has never saved a database; only restored data has, so we test the restore, not just the backup.

Terms are flexible, with both annual and quarterly options, and the specifics are agreed before you sign. Access is granted through your own infrastructure and can be revoked by you at any time, and your environment stays documented so there is no lock-in. We will walk through the exit terms on the scoping call so nothing is a surprise later.

Let's talk

Get a senior MySQL DBA on your next 3am alert

Tell us about your instances and where it hurts. We will map your severity profile to a coverage tier with a published SLA, and be ready before the next incident.

Talk to a MySQL DBA →

1Share your MySQL environment & pain points

2Scoping call with a senior DBA

3SLA agreed & 24/7 cover live in days

Certified MySQL DBAs · 15-minute committed P1 response · ISO 27001 & ISO 9001 · 800+ clients

Your MySQL database has someone awake at 3am. It is us.

MySQL problems that do not wait for business hours

The alert lands on one engineer

Coverage you cannot justify hiring for

Queries that "worked yesterday"

Upgrade & security debt

What a MySQL remote DBA actually covers

Who is awake, and what happens next

Alert fires

On-call DBA acknowledges

Severity triage

Specialist escalation

Root cause analysis

What we commit to, in writing

Scope, including the parts most firms leave vague

One hire, or a team

When an in-house DBA is the better answer

How we connect, and what we can and cannot do

Access path

Least privilege, written down

Audit trail

Offboarding

Certifications

Contracts

Live in days, not months

Call

Assessment

Scope and plan

Access and go live

Support that shows up in the metrics

Dream11 holds up under the most extreme load in the portfolio

Ecosmob recovers from catastrophic InnoDB corruption

Ola cuts cloud cost while keeping the platform up

MySQL everywhere you run it

Managed cloud to bare metal

Replication and high availability

One contract, one escalation path

RDS is not a DBA

The best remote DBA services: a 24/7 production-support scorecard

Remote DBA services across multiple clouds

Remote DBA services for online gaming platforms

MySQL remote DBA, answered

Get a senior MySQL DBA on your next 3am alert