FAQ

Can your team manage sudden MongoDB traffic spikes and scaling?

Proactive scaling management is a core part of our service. We constantly monitor your MongoDB performance and growth trends to architect and implement scaling strategies before they are needed. During a sudden traffic spike, our team is on hand to tune the database on the fly to handle the increased load.

How do you help reduce our MongoDB operational costs?

Our FinOps for Databases approach is integrated into our service to reduce your Total Cost of Ownership (TCO). We continuously analyze your infrastructure and workload to eliminate over-provisioning by right-sizing your Atlas cluster tiers or self-hosted VMs, improving indexing to reduce IOPS, and tuning queries to lower CPU load.

Is this service only for large setups or can smaller teams use it too?

Our service is designed for teams of all sizes. Startups get access to world-class expertise they couldn't otherwise afford. Larger enterprises get specialized support that complements their existing teams. We provide tremendous value at any scale.

What is a MongoDB Performance & Security Audit?

A structured engagement where our certified MongoDB experts analyze your entire database environment to identify and provide actionable solutions for performance bottlenecks and security vulnerabilities. The process is non-invasive and designed to produce a clear roadmap for optimization without disrupting your live operations.

What MongoDB platforms does the audit cover?

Our audit process is tailored for the entire MongoDB ecosystem. We provide a comprehensive analysis for:

  • MongoDB Atlas (reviewing cluster tiering, indexing, and cost-efficiency)
  • Percona Server for MongoDB (analyzing its unique storage engine options and enterprise features)
  • Self-hosted MongoDB (Community & Enterprise editions) on any cloud or on-premises infrastructure.
How do I know if I need a MongoDB audit?

You should consider a performance audit if you're facing slow queries, application lag, or cluster instability. A security audit is important if you're preparing for compliance (like GDPR, HIPAA, PCI DSS) or if it’s been over a year since your last review. You should also consider an audit if you're noticing rising MongoDB infrastructure costs, as inefficiencies in configuration, indexing, or resource allocation could be driving up expenses. A combined audit is highly recommended if your data or user base has grown significantly.

Will the MongoDB audit process cause downtime or impact our live database?

Our audit process is 100% non-invasive and read-only. We use standard monitoring commands and secure connections that have a negligible impact on your production environment. We will never alter your data or configuration during the audit, guaranteeing zero risk of downtime.

What are the key deliverables of the audit?

Upon completion, you will receive a detailed report with prioritized, actionable recommendations. Key deliverables include:

  • Performance Bottleneck Analysis: A full report on slow queries, inefficient indexes, and schema design issues.
  • Security & Vulnerability Report: A breakdown of security risks, misconfigurations, and access control gaps.
  • Configuration Scorecard: A best-practices comparison for your specific MongoDB or Atlas configuration.
What specific MongoDB challenges and platforms does your consulting service cover?

Our consulting services solve specific, high-impact projects across the entire MongoDB ecosystem. We provide expert guidance for:

  • Platform Strategy & Migration: For MongoDB Atlas, Percona Server for MongoDB, and self-hosted Community/Enterprise editions.
  • Performance & Cost Audits: To resolve bottlenecks and reduce your Total Cost of Ownership (TCO).
  • Architecture Design: Planning for sharding, high availability, and future scalability.
  • Security & Compliance: Hardening your deployment for standards like GDPR, HIPAA, and PCI DSS.
What is the difference between MongoDB Consulting and Managed Services?

The choice depends on your goal.

  • Choose Consulting for short-term, project-based needs with defined outcomes — such as migrating to MongoDB Atlas, optimizing performance, implementing sharding, or conducting security audits. Our consultants work closely with your team to deliver expert guidance and execution for a specific objective.
  • Choose Managed Services for long-term, ongoing MongoDB support. This includes 24/7/365 monitoring, proactive performance tuning, backups, high availability configuration, disaster recovery setup, and real-time incident response. Our certified DBAs become an extension of your team — taking full ownership of the operational health, performance, and security of your database environment.
Our application performance is slow. How does your MongoDB consulting help?

We start with a structured performance assessment framework to identify the root cause of slowdowns. This includes analyzing your workload, query patterns, indexes, schema design, and storage engine configuration. Our experts fine-tune queries with the MongoDB Query Planner, optimize indexes (including compound and partial), adjust the document model, and tune WiredTiger or Atlas tiers — delivering real performance gains without overprovisioning.

How do you ensure data security and compliance for our MongoDB database?

Mydbops is a PCI DSS and ISO-certified company. Our security consulting follows industry best practices to secure your MongoDB databases, including implementing encryption-at-rest/in-transit, Role-Based Access Control (RBAC), audit logging, and regular vulnerability assessments. We help businesses achieve and maintain compliance with standards like GDPR, HIPAA, and PCI DSS.

What versions and variants of MongoDB do you support?

We manage and optimize the entire MongoDB ecosystem, including:

  • MongoDB Community & Enterprise (from legacy to the latest 8.x series)
  • Percona Server for MongoDB
  • MongoDB Atlas deployments

My application is slow. How will your support service fix it?

Resolving performance bottlenecks is a core part of our support service. Our MongoDB experts identify the root cause of slowdowns by analyzing:

  • Query Performance: Optimizing slow queries for the MongoDB Aggregation Framework.
  • Indexing Strategy: Building and correcting effective compound and partial indexes.
  • Schema Design: Recommending document model improvements to reduce bloat.
  • Configuration: Tuning the WiredTiger storage engine and your specific server or Atlas tier settings.
What is your official SLA for responding to critical MongoDB incidents?

Our support is governed by a formal Service Level Agreement (SLA). We guarantee a 15-minute response time for P1 (critical) incidents. When your MongoDB database has a critical issue, an on-call expert is immediately alerted and begins active resolution, day or night, ensuring business continuity.

What is unique about your AI Observability for MongoDB?

Our AI Observability platform is built for proactive, not reactive, database management. It leverages AI Agents and GenAI-based root cause analysis to deliver insights that traditional monitoring tools miss. By analyzing percentile-based response times (P99, P95) and detecting subtle anomalies, our platform identifies MongoDB performance bottlenecks before they impact your users.

What MongoDB platforms and versions do your support services cover?

Our support services cover the entire MongoDB ecosystem. We provide expert, 24/7 support for:

  • MongoDB Atlas (including cost and performance optimization)
  • Percona Server for MongoDB
  • Self-hosted MongoDB (Community & Enterprise Editions, legacy to the latest 8.x series)Our team has deep operational expertise in the architectural nuances of each platform, from a single node to complex, sharded clusters.
Do you only fix issues, or do you also provide proactive support?

Our service is fundamentally proactive. We use a proprietary, AI-powered observability platform to monitor your MongoDB environment 24/7. This system is designed to detect performance anomalies and potential issues before they cause business disruption. When we resolve an incident, we focus on the root cause to prevent it from happening again.

What is included in your MongoDB Root Cause Analysis (RCA) reports?

Following any critical incident, we provide a detailed Root Cause Analysis (RCA) report. This report is enhanced with Generative AI to pinpoint the true source of the problem with exceptional speed and accuracy. It clearly details the cause, the steps taken for resolution, and provides AI-powered recommendations to prevent a recurrence.

We already have a great DevOps/Development team. How would your service work with them?

We complement your existing team perfectly. They are experts at infrastructure and code; we provide the "extreme skills" needed for modern database management. We handle the complex database tasks—like query optimization and high-availability—so your team can focus on what they do best: shipping great products.

How does Mydbops ensure the security and compliance of our data?

As a PCI DSS and ISO-certified company, security is central to our operations. We secure your MongoDB deployments by implementing industry best practices, including encryption-at-rest/in-transit, Role-Based Access Control (RBAC), audit logging, and regular vulnerability assessments. This helps our clients achieve and maintain compliance with standards like GDPR, HIPAA, and PCI DSS.

How has Mydbops helped clients optimize database performance for AI and machine learning applications?

Recent case studies highlight our work optimizing databases for AI workloads, including vector search implementation in MariaDB, data pipeline optimization, and specialized database configurations that support machine learning models with minimal latency.

How has Mydbops helped clients reduce database infrastructure costs while improving performance?

Our case studies document comprehensive cost optimization analyses that have saved clients 30-60% on infrastructure costs through database consolidation, query optimization, proper indexing strategies, and cloud resource right-sizing.

Which industries are covered in your case studies?

We’ve worked with startups, unicorns, e-commerce companies, fintech firms, and SaaS providers — giving you examples across various industries

What measurable performance improvements have clients experienced after Mydbops database optimization services?

As documented in our case studies, clients typically see query response times reduced from seconds to milliseconds, with one client reporting a 99.9% reduction in unplanned downtime and another achieving a 70% reduction in database resource consumption.