Our support is governed by a formal Service Level Agreement (SLA). We guarantee a 15-minute response time for P1 (critical) incidents. When your MongoDB database has a critical issue, an on-call expert is immediately alerted and begins active resolution, day or night, ensuring business continuity.
Our AI Observability platform is built for proactive, not reactive, database management. It leverages AI Agents and GenAI-based root cause analysis to deliver insights that traditional monitoring tools miss. By analyzing percentile-based response times (P99, P95) and detecting subtle anomalies, our platform identifies MongoDB performance bottlenecks before they impact your users.
Our support services cover the entire MongoDB ecosystem. We provide expert, 24/7 support for:
Our service is fundamentally proactive. We use a proprietary, AI-powered observability platform to monitor your MongoDB environment 24/7. This system is designed to detect performance anomalies and potential issues before they cause business disruption. When we resolve an incident, we focus on the root cause to prevent it from happening again.
Following any critical incident, we provide a detailed Root Cause Analysis (RCA) report. This report is enhanced with Generative AI to pinpoint the true source of the problem with exceptional speed and accuracy. It clearly details the cause, the steps taken for resolution, and provides AI-powered recommendations to prevent a recurrence.
We complement your existing team perfectly. They are experts at infrastructure and code; we provide the "extreme skills" needed for modern database management. We handle the complex database tasks—like query optimization and high-availability—so your team can focus on what they do best: shipping great products.
As a PCI DSS and ISO-certified company, security is central to our operations. We secure your MongoDB deployments by implementing industry best practices, including encryption-at-rest/in-transit, Role-Based Access Control (RBAC), audit logging, and regular vulnerability assessments. This helps our clients achieve and maintain compliance with standards like GDPR, HIPAA, and PCI DSS.
Recent case studies highlight our work optimizing databases for AI workloads, including vector search implementation in MariaDB, data pipeline optimization, and specialized database configurations that support machine learning models with minimal latency.
Our case studies document comprehensive cost optimization analyses that have saved clients 30-60% on infrastructure costs through database consolidation, query optimization, proper indexing strategies, and cloud resource right-sizing.
We’ve worked with startups, unicorns, e-commerce companies, fintech firms, and SaaS providers — giving you examples across various industries
As documented in our case studies, clients typically see query response times reduced from seconds to milliseconds, with one client reporting a 99.9% reduction in unplanned downtime and another achieving a 70% reduction in database resource consumption.
Our case studies demonstrate how we've enabled e-commerce clients to scale 20X in short timeframes through strategic database optimization, load balancing with ProxySQL and MaxScale, and implementing high-availability solutions like InnoDB Cluster and MariaDB Cluster.
Yes, our case studies are free to access and share. You can use them internally for discussion, evaluation, or decision-making support
Yes, many of our solutions leverage open-source tools and best practices for database performance, backup, and monitoring.
Yes! If you find a case study that reflects your current challenges, feel free to reach out. We’re happy to discuss how we can help.
Our case studies are categorized by database types (MySQL, MongoDB, PostgreSQL, etc.), challenges solved, and solutions implemented — making it easy to find what’s relevant.
Absolutely. All our case studies are based on real clients and real outcomes, with client consent to share non-sensitive project details.
Yes! We offer a free initial consultation to understand your database needs, whether it's migration, performance tuning, or managed services.
Mydbops is headquartered in Bengaluru, India, but our expertise goes far beyond borders. We proudly serve a wide range of global clients across the United States, Europe, the Middle East, Southeast Asia, Singapore and other international locations. Our team is fully equipped to deliver remote-first database solutions, no matter where you're located.
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We specialize in MySQL, PostgreSQL, MongoDB, MariaDB, TiDB, Cassandra, and ScyllaDB — including cloud-based and on-prem deployments.
Yes, we provide emergency and 24x7 support for mission-critical database issues.
Absolutely. We work with companies of all sizes — from fast-growing startups to large enterprises — and tailor our services based on your stage and needs.
Data security is a top priority. We follow strict access control, secure connections, and NDA agreements for every engagement. Your data is safe with us.
Yes, we offer comprehensive support for cloud databases including AWS RDS, Azure SQL, Google Cloud SQL, and other major providers.
