FAQ

Will our application experience downtime during the migration?

Our primary goal is a near-zero downtime migration. We use proven techniques like live replication to keep your source and target databases in sync throughout the process. The final cutover is a carefully planned event, typically lasting only a few minutes and scheduled during your off-peak hours to ensure zero business disruption.

How long does a typical MongoDB Atlas migration take?

The timeline depends on your database size, schema complexity, and testing requirements. A straightforward migration can be completed in as little as a week, while large-scale, complex projects may take several. After our initial assessment, we provide a detailed project plan with a clear, predictable timeline.

How do you ensure our data is secure during the migration process?

As a PCI DSS and ISO-certified company, security is fundamental to our process. We use secure and encrypted data transfer methods for all migrations. Our process ensures that your new Atlas environment is configured with security best practices from day one, including Role-Based Access Control (RBAC), network security, and encryption.

Do you just migrate the data, or do you also optimize it for Atlas?

A migration is an opportunity to improve. Our service is more than just a data transfer; it's an optimization process. We include:

  • Schema Design Review: To ensure your document model is optimized for performance in Atlas.
  • Indexing Strategy Analysis: To build efficient indexes for your most critical queries.
  • Atlas Tier Right-Sizing: To ensure your new cluster is cost-effective and performs optimally.
How will your service help reduce our monthly MongoDB Atlas bill?

We reduce your cloud costs in two key ways. First, our continuous performance tuning makes your database more efficient, reducing resource consumption. Second, through our FinOps for Databases approach, we provide expert capacity planning and rightsizing, ensuring you are always on the most cost-effective Atlas cluster tier and not paying for resources you don't need.

How do you improve the performance of our MongoDB Atlas clusters?

Our team specializes in finding and fixing the root cause of performance issues in MongoDB Atlas. Our continuous tuning process includes:

  • Optimizing slow queries for the MongoDB Aggregation Framework.
  • Analyzing and correcting inefficient indexing strategies.
  • Resolving resource bottlenecks related to CPU, memory, and IOPS.
  • Advising on schema design improvements for better performance at scale.
What is your official SLA for responding to critical Atlas incidents?

Our service is governed by a formal Service Level Agreement (SLA) that guarantees a rapid, expert response. We commit to a 15-minute response time for P1 (critical) incidents. When your Atlas cluster has a critical issue, an on-call MongoDB expert is immediately alerted and begins active resolution, day or night.

Can Mydbops help us migrate from a self-hosted MongoDB to Atlas?

You don't lose control—you gain an expert partner. You always retain full ownership and access to your Atlas account. We act as an extension of your team, handling the complex day-to-day management and security while you focus on your application.Migrating to MongoDB Atlas is one of our core consulting and managed services. Our team has deep experience in planning and executing complex migrations from on-premises or other cloud environments to MongoDB Atlas. We use a proven, structured process designed for minimal risk and zero business disruption.

How is this service different from just using MongoDB Atlas directly?

MongoDB Atlas provides a powerful platform; our service provides the expert team that operates it for you 24/7. We go beyond the platform's tools to handle advanced query tuning, schema design, continuous cost optimization, and proactive problem-solving. We are the expert operators who ensure you get the maximum value and performance from your Atlas investment.

What MongoDB platforms and versions does your Remote DBA service cover?

Our 24/7 Remote DBA service covers the entire MongoDB ecosystem. Our expertise includes:

  • MongoDB Atlas: Comprehensive management, performance tuning, and cost optimization.
  • Percona Server for MongoDB: Full support for its unique storage engines and enterprise features.
  • Self-hosted MongoDB: Community and Enterprise Editions (from v4.x to the latest 8.x series) on any cloud or on-premises infrastructure.
What is included in your MongoDB Root Cause Analysis (RCA) reports?

Following any critical incident, we provide a detailed Root Cause Analysis (RCA) report. This report is enhanced with Generative AI to pinpoint the true source of the problem with exceptional speed and accuracy. It clearly details the cause, the steps taken for resolution, and provides AI-powered recommendations to prevent a recurrence.

Can your team manage sudden MongoDB traffic spikes and scaling?

Proactive scaling management is a core part of our service. We constantly monitor your MongoDB performance and growth trends to architect and implement scaling strategies before they are needed. During a sudden traffic spike, our team is on hand to tune the database on the fly to handle the increased load.

How do you help reduce our MongoDB operational costs?

Our FinOps for Databases approach is integrated into our service to reduce your Total Cost of Ownership (TCO). We continuously analyze your infrastructure and workload to eliminate over-provisioning by right-sizing your Atlas cluster tiers or self-hosted VMs, improving indexing to reduce IOPS, and tuning queries to lower CPU load.

Is this service only for large setups or can smaller teams use it too?

Our service is designed for teams of all sizes. Startups get access to world-class expertise they couldn't otherwise afford. Larger enterprises get specialized support that complements their existing teams. We provide tremendous value at any scale.

What is a MongoDB Performance & Security Audit?

A structured engagement where our certified MongoDB experts analyze your entire database environment to identify and provide actionable solutions for performance bottlenecks and security vulnerabilities. The process is non-invasive and designed to produce a clear roadmap for optimization without disrupting your live operations.

What MongoDB platforms does the audit cover?

Our audit process is tailored for the entire MongoDB ecosystem. We provide a comprehensive analysis for:

  • MongoDB Atlas (reviewing cluster tiering, indexing, and cost-efficiency)
  • Percona Server for MongoDB (analyzing its unique storage engine options and enterprise features)
  • Self-hosted MongoDB (Community & Enterprise editions) on any cloud or on-premises infrastructure.
How do I know if I need a MongoDB audit?

You should consider a performance audit if you're facing slow queries, application lag, or cluster instability. A security audit is important if you're preparing for compliance (like GDPR, HIPAA, PCI DSS) or if it’s been over a year since your last review. You should also consider an audit if you're noticing rising MongoDB infrastructure costs, as inefficiencies in configuration, indexing, or resource allocation could be driving up expenses. A combined audit is highly recommended if your data or user base has grown significantly.

Will the MongoDB audit process cause downtime or impact our live database?

Our audit process is 100% non-invasive and read-only. We use standard monitoring commands and secure connections that have a negligible impact on your production environment. We will never alter your data or configuration during the audit, guaranteeing zero risk of downtime.

What are the key deliverables of the audit?

Upon completion, you will receive a detailed report with prioritized, actionable recommendations. Key deliverables include:

  • Performance Bottleneck Analysis: A full report on slow queries, inefficient indexes, and schema design issues.
  • Security & Vulnerability Report: A breakdown of security risks, misconfigurations, and access control gaps.
  • Configuration Scorecard: A best-practices comparison for your specific MongoDB or Atlas configuration.
What specific MongoDB challenges and platforms does your consulting service cover?

Our consulting services solve specific, high-impact projects across the entire MongoDB ecosystem. We provide expert guidance for:

  • Platform Strategy & Migration: For MongoDB Atlas, Percona Server for MongoDB, and self-hosted Community/Enterprise editions.
  • Performance & Cost Audits: To resolve bottlenecks and reduce your Total Cost of Ownership (TCO).
  • Architecture Design: Planning for sharding, high availability, and future scalability.
  • Security & Compliance: Hardening your deployment for standards like GDPR, HIPAA, and PCI DSS.
What is the difference between MongoDB Consulting and Managed Services?

The choice depends on your goal.

  • Choose Consulting for short-term, project-based needs with defined outcomes — such as migrating to MongoDB Atlas, optimizing performance, implementing sharding, or conducting security audits. Our consultants work closely with your team to deliver expert guidance and execution for a specific objective.
  • Choose Managed Services for long-term, ongoing MongoDB support. This includes 24/7/365 monitoring, proactive performance tuning, backups, high availability configuration, disaster recovery setup, and real-time incident response. Our certified DBAs become an extension of your team — taking full ownership of the operational health, performance, and security of your database environment.
Our application performance is slow. How does your MongoDB consulting help?

We start with a structured performance assessment framework to identify the root cause of slowdowns. This includes analyzing your workload, query patterns, indexes, schema design, and storage engine configuration. Our experts fine-tune queries with the MongoDB Query Planner, optimize indexes (including compound and partial), adjust the document model, and tune WiredTiger or Atlas tiers — delivering real performance gains without overprovisioning.

How do you ensure data security and compliance for our MongoDB database?

Mydbops is a PCI DSS and ISO-certified company. Our security consulting follows industry best practices to secure your MongoDB databases, including implementing encryption-at-rest/in-transit, Role-Based Access Control (RBAC), audit logging, and regular vulnerability assessments. We help businesses achieve and maintain compliance with standards like GDPR, HIPAA, and PCI DSS.

What versions and variants of MongoDB do you support?

We manage and optimize the entire MongoDB ecosystem, including:

  • MongoDB Community & Enterprise (from legacy to the latest 8.x series)
  • Percona Server for MongoDB
  • MongoDB Atlas deployments

My application is slow. How will your support service fix it?

Resolving performance bottlenecks is a core part of our support service. Our MongoDB experts identify the root cause of slowdowns by analyzing:

  • Query Performance: Optimizing slow queries for the MongoDB Aggregation Framework.
  • Indexing Strategy: Building and correcting effective compound and partial indexes.
  • Schema Design: Recommending document model improvements to reduce bloat.
  • Configuration: Tuning the WiredTiger storage engine and your specific server or Atlas tier settings.