FAQ

We already have an InnoDB Cluster. Can you help us fix or optimize it?

We specialize in troubleshooting existing InnoDB Clusters. Many clients come to us with clusters that are unstable, have performance bottlenecks, or experience failover issues. Our audit will identify and resolve common problems like split-brain conditions, misconfigured quorum, and inefficient MySQL Router settings.

Can you build a new MySQL InnoDB Cluster for us from scratch?

Building production-ready InnoDB Clusters is a core consulting service. Our team manages the entire implementation, from designing the optimal architecture to deploying the MySQL servers, configuring Group Replication, and setting up MySQL Router for application traffic. We conduct thorough testing to ensure the cluster is stable, secure, and ready for production.

How does InnoDB Cluster compare to other HA solutions like Galera Cluster?

Both are excellent HA solutions, but they have different origins and strengths.

  • MySQL InnoDB Cluster is Oracle's official, native High Availability solution for MySQL. It's deeply integrated, using Group Replication, which is built directly into the MySQL server.
  • Galera Cluster is a powerful multi-master technology. While available for MySQL via Percona XtraDB Cluster, it's important to know that Galera's native and most tightly integrated home is with MariaDB.

The best choice isn't universal. Our consulting assessment analyzes your specific workload, consistency needs, and vendor preferences to recommend the right technology for you.

What is MySQL InnoDB Cluster and when is it the right choice?

MySQL InnoDB Cluster is Oracle's official High Availability (HA) solution for MySQL. It uses Group Replication to provide automatic failover, ensuring your application stays online if a server goes down. It is the ideal choice for businesses that require a robust, officially supported HA solution for their critical MySQL databases and need of real time read workload distribution.

Why choose Mydbops over hiring an in-house MySQL DBA?

Our service provides three key advantages over a single hire:

  • Team Expertise: You get an entire team of senior MySQL experts for a fraction of the cost of one full-time DBA.
  • True 24/7 Coverage: Our global, follow-the-sun model means you are always covered, with no gaps for vacations or sick days.
  • Broad Experience: You benefit from our team's collective experience solving complex MySQL problems for dozens of other companies.
How do you improve MySQL performance remotely?

Our remote process delivers the same results as an on-site DBA. Through a secure connection, our experts analyze your MySQL database activity to fix slow queries, recommend optimal indexing strategies, and tune InnoDB and other server configurations for your specific workload and takes up all the database related activities follows the best practises to handle it efficiently.

Does the service include major projects like migrations or version upgrades?

Yes. Beyond daily management, our Remote DBA service includes planning and executing complex projects. This covers major MySQL version upgrades, migrations between variants (e.g., MySQL Percona), and architecting new high-availability clusters, all with a focus on minimizing downtime.

How do you handle security and access to our MySQL database remotely?

As a PCI DSS and ISO-27001 Certified company, we follow a multi-layered security protocol. All access to your MySQL servers is through secure, encrypted channels (like a VPN). We operate on a "least-privilege" model and sign strict NDAs to ensure your data is always protected.

How does the Remote DBA service work with our in-house team?

Our service acts as a seamless extension of your team. We collaborate directly with your developers and administrators via shared Slack channels and calls, acting as the specialized MySQL experts they can rely on. This frees your team to focus on application features while we guarantee database performance and reliability.

What is your official SLA for responding to critical MySQL incidents?

Our service is governed by a formal Service Level Agreement (SLA). When a critical MySQL issue occurs, an on-call expert is immediately alerted and begins active resolution, day or night. Our guaranteed response time for P1 (critical) incidents is 15 minutes.

What does a Mydbops Remote DBA do for our business?

Our Remote DBA service provides a dedicated team of senior experts who take full ownership of your MySQL database's health. We handle 24/7 monitoring, performance tuning, security, and backup/recovery, all for less than the cost of a single full-time hire, freeing your team to focus on your core application.

How do we engage your support team when we have a problem?

The process is simple. While we use a professional ticketing system to track every issue, you have direct communication with our experts via shared Slack channels and calls. You bring us your goals or problems; we handle the technical implementation and support.

How do you keep our team informed about our MySQL database's health?

We provide continuous visibility through regular, detailed reports. This includes monthly health summaries, in-depth performance diagnostics, and a clear log of all proactive and reactive work performed on your MySQL servers. We also maintain constant communication through shared Slack, Google Chat channels for real-time updates.

Is this a reactive break-fix service, or is it proactive?

Our service is fundamentally proactive. We use a sophisticated observability platform to monitor your MySQL environment 24/7, allowing us to identify performance anomalies and potential issues before they cause business disruption. We focus on preventing problems, not just reacting to them.

How do you onboard our live MySQL database without causing disruption?

Our onboarding process is designed to be seamless and non-disruptive. We begin with a read-only audit of your MySQL environment to understand your architecture. We then securely deploy our monitoring agents and establish communication channels. No changes are made to your production environment without a formal plan and your team's approval.

How does your service integrate with our existing development team?

Our service acts as a seamless extension of your team. We collaborate directly with your developers and administrators via shared Slack channels and calls, acting as the specialized MySQL experts they can rely on. This frees your team to focus on application features while we guarantee database performance and reliability.

What is your SLA for responding to critical MySQL incidents?

Our support is governed by a formal Service Level Agreement (SLA). When a critical MySQL issue occurs, an on-call expert is immediately alerted and begins active resolution, day or night. Our guaranteed response time for P1 (critical) incidents is 15 minutes.

What kind of MySQL issues do you fix?

Our team is equipped to resolve virtually any MySQL issues that you may encounter in your production systems. Common support requests include:

  • Spikes in resource utilisation (CPU, IO)
  • Application slowdowns due to slow queries.
  • Sudden downtime due to crash
  • Replication lag and cluster instability.
  • Sub-optimal configuration leading to slowness
  • Emergency data recovery and security incident response.
What is included in your MySQL Database Support service?

Our service takes full ownership of your database's health. It includes:

  • 24/7 Proactive Monitoring & Incident Response
  • Ongoing Performance Tuning & Query Optimization
  • Database Security & Compliance Hardening
  • Managed Backup & Disaster Recovery Strategy
  • Automation of database activities like Archival, Scheduled Jobs, Partition management
  • Unlimited Troubleshooting & Operational Assistance
Why should we choose Mydbops for MySQL consulting?

Mydbops brings a decade of specialized database expertise and is trusted by leading unicorns and enterprises. Our global team of senior MySQL DBAs has a proven track record of delivering tangible outcomes in scalability, performance, and security for mission-critical applications.

How do you ensure our MySQL database is secure?

As a PCI DSS and ISO-27001 -Certified company, we provide a multi-layered security strategy. Our consulting includes a proactive security audit, hardening your MySQL server configurations, and implementing stringent user access controls to protect your data.

How are your MySQL consulting projects priced?

Our services are priced on a per-project basis. You will receive a detailed proposal with a clear scope of work and the total cost upfront, ensuring complete transparency and no surprises.

Will a consulting project cause downtime for our production MySQL database?

Our primary goal is zero business disruption. All critical implementation work, such as a MySQL migration or a major version upgrade, is meticulously planned and executed during your scheduled off-peak hours (evenings or weekends) to ensure a smooth transition.

How do you handle High Availability (HA) and Disaster Recovery (DR) in MySQL?

For High Availability (HA), we prevent downtime by designing and implementing robust solutions such as MySQL Replication, Galera Cluster, Group Replication, and InnoDB Cluster — often managed with tools like ProxySQL.

For Disaster Recovery (DR), our foundation lies in having a customized and regularly tested backup strategy that ensures fast, reliable point-in-time recovery for your MySQL data. Setting up dedicated DR environments further facilitates quick failover.

Can you help tune MySQL for specific storage engines like InnoDB?

Our tuning is highly specific to your workload and storage engine. For MySQL using InnoDB, we go beyond defaults to optimize crucial areas like the buffer pool, I/O subsystem, and transactional logging, ensuring it's perfectly configured for your application's needs.