FAQ

What unique advantage does your EDB certification provide?

Our EDB certification is a critical advantage for any business with an Oracle footprint. It's your assurance that we are experts in leveraging EDB's powerful Oracle compatibility features, which is key to a faster, lower-risk, and more successful migration to the PostgreSQL ecosystem.

How does your AWS certification specifically benefit us on RDS or Aurora?

AWS provides the platform; our certified experts know how to get the most from it. Our certification proves we manage PostgreSQL the AWS way.

  • For RDS for PostgreSQL, this means expertly optimizing parameter groups and correctly setting up integration with IAM and CloudWatch.
  • For Amazon Aurora PostgreSQL, our expertise goes deeper. We understand its unique storage system, allowing us to fine-tune it for maximum performance. We also set up its advanced features, like custom read endpoints and serverless models, to get you the best results from your AWS investment.

What is the experience of working with a certified PostgreSQL professional vs. a non-certified one?

The experience is the difference between anxiety and confidence. A certified professional doesn't guess; they operate from a proven playbook of best practices. This leads to faster problem resolution, more stable architectural decisions, and the peace of mind that comes from knowing your critical data is in the hands of a verified expert.

Your team is AWS, EDB, Google Cloud, and Azure certified. Why is this multi-certification so important?

Because modern businesses don't live in a single silo. Our multi-platform certification is your guarantee that we are true experts across the entire cloud and enterprise PostgreSQL ecosystem. Whether you're on AWS, migrating from Oracle with EDB, or scaling on Google Cloud, you get a team with a formally verified, best-practice understanding of your specific environment.

Our user base is in India and growing exponentially. How do we know your team can handle the scale and 'digital pressure' of a top unicorn?

This is our home turf and our core area of expertise. We understand that supporting a top Indian unicorn means engineering for "digital pressure" on a scale that is unique in the world. With the world's largest population and massive digital penetration, the concurrency demands are immense.

As a key player supporting India's digital economy, our team is not just familiar with this challenge; we are built for it. Our architects are experts in designing and managing the highly concurrent systems required to handle this load—from advanced connection pooling and query optimization to robust, scalable cluster architectures. We have the proven experience to ensure your database can handle the explosive growth and peak traffic of the Indian market, keeping your platform stable and your users happy.

Can your support service help us migrate from proprietary databases like Oracle or SQL Server?

Yes, and this is a core part of the worry-free experience we provide. A key part of our strategic support is helping clients achieve true database freedom.We specialize in guiding businesses away from the crippling annual license costs and vendor lock-in of proprietary systems like Oracle and SQL Server. This move puts you back in control of your technology roadmap and your budget. Our 24/7 support team then ensures your new open-source PostgreSQL environment is stable, performant, and secure for the long term.

How is your support different from the support included with AWS RDS for PostgreSQL?

AWS provides a fantastic, reliable platform, and their support ensures that platform is running. Our managed support ensures your application runs at peak performance on that platform. We solve application-level problems that RDS won't cover, like optimizing inefficient queries, fine-tuning autovacuum to prevent table bloat, and setting up proper connection pooling. Our SLAs are built around your business performance, not just platform uptime.

What makes your team different from other PostgreSQL database service providers?

Our commitment to the database community is public and proven. We are active sponsors and participants at major conferences like PGConf India, PgHyd. We've published over 360 technical articles and hosted 50+ webinars and community meetups, establishing us as a trusted voice in the industry. When you partner with us for support, you’re not just hiring DBAs; you're gaining access to recognized industry leaders.

What is the onboarding process for a new PostgreSQL support client?

Our onboarding is a seamless, non-disruptive process. It starts with a read-only audit assessment of your PostgreSQL environment to understand your architecture and identify immediate areas for improvement. We then securely deploy our monitoring agents and establish shared communication channels (like Slack or Google chat) to integrate with your team.

How are PostgreSQL support requests handled by your team?

You get direct access to our senior certified PostgreSQL DBAs. While we use a professional ticketing system to ensure every issue is formally tracked and resolved according to your SLA, there is no Level 1 helpdesk. Your requests are immediately handled by a certified expert with years of experience managing critical production environments.

Our existing PostgreSQL cluster is complex (using Patroni, PgBouncer). Can your team support it?

Yes, we specialize in supporting complex, real-world PostgreSQL environments. Our expertise is not limited to the core database; it includes the entire high-availability and connection pooling stack, including deep, hands-on experience with tools like Patroni, PgBouncer, and Streaming Replication.

What happens if our PostgreSQL database has a critical issue at 3 AM?

Our 24/7 on-call senior PostgreSQL DBA is immediately notified and begins working on the issue within 15 minutes, guaranteed by our SLA. We handle the entire incident resolution process, day or night, so your team doesn't have to.

Is this PostgreSQL Support a reactive break-fix service, or is it proactive?

Our service is fundamentally proactive. We focus on preventing problems, not just reacting to them. This means we continuously monitor for issues specific to PostgreSQL, like table bloat and autovacuum inefficiencies, and provide regular health reports and tuning recommendations to ensure your database remains stable and fast.

Can you provide an example of a successful PostgreSQL consulting project?

 A landmark project for us was with Credgenics, a leader in India's high-growth FinTech market. For a platform that serves millions and is the core of their ARR (Annual Recurring Revenue), performance is not just a technical metric—it's a business imperative.

They were facing critical CPU spikes that threatened their service reliability. Our consulting engagement wasn't just about tuning; it was about hardening the mission-critical core of their platform. The results were immediate and measurable:

  • We achieved an 80%+ increase in CPU stability and a 95%+ buffer cache hit ratio, completely eliminating the performance bottlenecks that put their revenue at risk.

As a direct and significant benefit of this architectural optimization, we also delivered over $85,000 in annual cost savings. This is how we connect deep technical expertise to tangible business outcomes.

Why is specialized consulting so important for PostgreSQL?

PostgreSQL is a powerful but complex database with a vast ecosystem. Generic database knowledge is not enough. Our team brings years of specific, hands-on experience in the nuances of the PostgreSQL architecture—from advanced indexing and vacuum tuning to connection pooling and HA with Patroni—ensuring you get an expert solution.

How do you ensure performance doesn't drop after a major PostgreSQL version upgrade?

Our upgrade process is designed to guarantee stability. It includes a pre-upgrade assessment audit to identify potential issues, thorough testing in a staging environment that mirrors your production workload, and post-upgrade validation to ensure your PostgreSQL database performs better than before.

Will a consulting project cause downtime for our production PostgreSQL database?

Our primary goal is zero business disruption. All critical implementation work, such as a PostgreSQL migration or a major version upgrade, is meticulously planned and executed during your scheduled off-peak hours (evenings or weekends) to ensure a smooth transition.

How do you handle High Availability (HA) and Disaster Recovery (DR) for PostgreSQL?

For High Availability (HA), we prevent downtime by designing and implementing robust solutions like Patroni with Streaming Replication. For Disaster Recovery (DR), our foundation is a customized and regularly tested backup strategy that ensures fast, reliable point-in-time recovery for your PostgreSQL data.

Our PostgreSQL database is slow. How does your consulting help?

Our performance audit is a deep-dive analysis designed to find and fix the root cause of PostgreSQL slowdowns. We deliver an actionable plan that addresses:

  • Slow query optimization.
  • Inefficient indexing strategies.
  • Connection pooling setup (PgBouncer, PgPool, PgCat).
  • Configuration tuning for memory, checkpointing, and vacuuming.
  • Leveraging Underutilized Features: Often, major performance gains are hidden in plain sight. We analyze your workload to see if problems could be solved at an architectural level by enabling powerful but often-overlooked PostgreSQL features like native partitioning, JIT (Just-In-Time) compilation, or specialized extensions.
What types of PostgreSQL consulting projects do you handle?

Our senior DBAs handle virtually any PostgreSQL challenge. Our most common consulting projects include:

  • Migrations: Seamlessly migrating from Oracle, MySQL, or SQL Server to PostgreSQL.
  • Performance Audits: An in-depth analysis to fix slow queries, indexing issues, and bloat.
  • High Availability Architecture: Implementing and tuning solutions with Patroni and Streaming Replication.
  • Major Version Upgrades: Planning and executing upgrades with a zero-downtime strategy.
  • Security & Compliance Audits: Hardening your PostgreSQL environment for GDPR, HIPAA, and PCI DSS.
What is the difference between PostgreSQL Consulting and Managed Services?

The choice depends on the experience you're looking for.

  • Choose Consulting when you have a specific, high-stakes challenge and need an expert solution and a clear path forward.
  • Choose Managed Services when you want a completely worry-free, hassle-free experience. This is our long-term partnership where you get total peace of mind, knowing our expert team is proactively managing your database 24/7 so you never have to think about it again.
We are using Amazon RDS for MariaDB. What specific value do you add on top of what AWS already manages?

That is the key distinction. AWS provides a world-class, reliable platform; our service provides the expert management needed to optimize your database workload and cloud spend on that platform.

For clients on RDS for MariaDB and Amazon Aurora with MariaDB compatibility, our specialized services include:

  • Advanced Performance Tuning: We are experts at tuning your DB Parameter Groups for InnoDB and other storage engines. We go beyond infrastructure to analyze and rewrite slow queries that are impacting your application's performance.
  • Cloud Cost Optimization (FinOps): We act as your cost-management partner, continuously analyzing usage to provide concrete rightsizing and storage optimization strategies that lower your monthly AWS bill.
  • Proactive Monitoring & Interpretation: We don't just watch CloudWatch metrics; we interpret them. Our team identifies trends and potential issues, allowing us to prevent problems before they start.
  • Expert Schema & Architecture Advice: We work with your developers to ensure your data models and architecture are designed to scale efficiently on the RDS/Aurora platform.

In short, AWS keeps the lights on; we make sure your business runs at maximum speed and efficiency under those lights.

I'm already on Amazon RDS for PostgreSQL. What specific value do you add on top of what AWS provides?

AWS manages the platform and infrastructure brilliantly; our service manages your database performance and cost on that platform to ensure you get the maximum value from your investment.

For clients on RDS for PostgreSQL, Aurora PostgreSQL, and Aurora Serverless v2, our expert services include:

  • Deep Performance Tuning: We go beyond basic metrics to perform advanced query optimization, index tuning, and fine-tune critical parameters in your DB Parameter Groups, including complex areas like autovacuum settings.
  • Cloud Cost Optimization (FinOps): We continuously analyze your workload to provide strategic rightsizing recommendations, manage storage costs, and ensure you're on the most cost-effective RDS/Aurora model for your needs.
  • Expert Monitoring & Analysis: We add an expert human layer on top of CloudWatch, interpreting performance data to proactively identify bottlenecks before they impact your application.
  • Architectural Guidance: We provide expert advice on schema design, partitioning strategies, and choosing the right extensions to ensure your database scales effectively.

In short, AWS gives you the engine; we provide the expert driver to make it win the race.

What truly makes your team different from other PostgreSQL database service providers?

Our commitment to the database community is public and proven. We are active participants and speakers at major conferences like PGConf India and PgHyd. We've published over 360 technical articles and hosted 50+ webinars, establishing us as a trusted voice in the industry. When you partner with us for support, you’re not just hiring DBAs; you're gaining access to recognized industry leaders.

Can you provide a real-world example of how you've improved PostgreSQL performance and cut costs?

A great example is our work with Credgenics, who came to us with high CPU spikes, performance degradation, and rising costs on their Amazon Aurora PostgreSQL database. Our team performed a deep dive, focusing on query tuning, PostgreSQL parameter optimization, and right-sizing their architecture.
The results were immediate and significant:

  • We achieved a 69% reduction in their annual database costs, slashing their yearly spend from approximately $123,000 down to just $38,000.
  • This delivered over $85,000 in annual savings.
  • Alongside this, we delivered a 90% performance boost, completely eliminating the critical CPU spikes and query degradation.

This is the tangible business impact—higher performance at a lower cost—that our expert managed services deliver.