FAQ

What versions and variants of MySQL do you support?

Our managed services cover the entire MySQL ecosystem. We provide 24/7 expert support for:

  • Oracle MySQL, Percona Server, and MariaDB (from legacy 5.x to the latest series).
  • Cloud Platforms: Including Amazon RDS, Aurora, Google Cloud SQL, and Azure.
  • Infrastructure: On-premises data centers and hybrid-cloud setups on Linux or Windows Server.

Our team has deep operational expertise in the unique features and performance tuning of each variant.

How do you improve the performance of our MySQL databases?

We provide continuous performance tuning by identifying and fixing the root cause of bottlenecks. Our proven process includes:

  • Query Optimization
  • Indexing Strategy
  • Configuration Tuning
  • Schema & Architecture Review
Do you manage High Availability (HA) and Disaster Recovery (DR) for MySQL?

Yes. We architect, implement, and manage robust HA solutions for MySQL, including InnoDB Cluster, Group Replication Clusters, Galera Cluster, and traditional read replicas. Our service includes configuring and testing your backup and recovery strategy to create a resilient Disaster Recovery (DR) plan.

What deployment environments do you support for MySQL?

We provide expert management for MySQL on any infrastructure. Our services are platform-agnostic and cover:

  • Cloud Platforms: All major clouds (AWS, GCP, Azure), including managed services like Amazon RDS and Aurora.
  • On-Premises & Hybrid Cloud: Your own data centers or multi-cloud environments.
  • Operating Systems: All major Linux distributions (Ubuntu, CentOS, etc.) as well as Windows Server environments.
Do you handle migrations and manage other ecosystem tools?

Our expertise extends beyond the database core. Our services include:

  • Migrations: We manage complex, zero-downtime migrations to MySQL from other databases (like Oracle or SQL Server) and between variants (e.g., MySQL to Percona).
  • Ecosystem Tools: We are experts in managing the full stack, including essential tools like ProxySQL, Maxscale, MySQL Router, RDS Proxy for connection pooling and MaxScale for advanced routing.
How do you ensure our MySQL deployment is secure and compliant?

As a PCI DSS and ISO-27001 -Ccertified company, we provide a multi-layered security strategy. This includes proactive security audits, hardening your MySQL server configurations, and implementing stringent user access controls. Our expertise helps clients meet the database requirements for compliance standards like GDPR, HIPAA, and PCI DSS.

What is included in your PostgreSQL Managed Service?

Our service takes full ownership of your PostgreSQL database's health, including:

  • 24/7 proactive monitoring and incident response.
  • Continuous performance tuning and query optimization.
  • Database security and compliance hardening.
  • A complete Backup, Database Archival, and Disaster Recovery strategy, ensuring fast Point-in-Time Recovery (PITR).

In short, we provide total peace of mind, ensuring your PostgreSQL environment is stable, secure, and performant.

Do you support PostgreSQL variants like EDB, Greenplum, or Redshift?

Yes, our expertise covers the entire PostgreSQL ecosystem, from the community version to its most powerful variants. We provide expert managed services for:

  • Community PostgreSQL: The core open-source version.
  • EDB Postgres Advanced Server: We fully support customers using EDB for its enterprise-grade features and Oracle compatibility.
  • Greenplum: Our team has the expertise to manage this powerful, massively parallel processing (MPP) data warehouse for large-scale analytics.
  • Amazon Redshift: We also manage PostgreSQL-derived cloud data warehouses like Redshift.

You can rely on Mydbops for expert, 24/7 managed services across your entire PostgreSQL and Postgres-derived data landscape.

What is your SLA for responding to critical PostgreSQL incidents?

Our service is governed by a formal Service Level Agreement (SLA) that guarantees a 15-minute response time for critical incidents. When a critical PostgreSQL issue triggers an alarm, our on-call expert is immediately paged and begins active resolution, round the clock. We handle the crisis so your team can sleep peacefully.

How do you improve the performance of our PostgreSQL database?

We fix performance bottlenecks by focusing on their root cause. Our process for PostgreSQL includes:

  • Slow Query Optimization and Indexing Strategy.
  • Connection Pooling setup and tuning (e.g., PgBouncer, PgPool, PgCat).
  • Advanced Configuration Tuning (memory, autovacuum settings, JIT).
  • Partitioning strategy and implementation for large tables.

Implementing key PostgreSQL extensions to add specialized capabilities based on your needs (e.g., PostGIS, TimescaleDB, pg_partman).

How do you handle High Availability (HA) for PostgreSQL?

We architect and implement robust HA solutions to prevent downtime. Our expertise for PostgreSQL is centered on industry-standard tools like Patroni and Streaming Replication. We ensure seamless, automatic failover and perform regular tests to validate your cluster's resilience.

How does your service integrate with our existing development team?

Our primary goal is to give your developers peace of mind. We act as their dedicated database partners, taking full ownership of performance, stability, and complex tuning.

This removes the burden of database firefighting from their shoulders, allowing them to feel relaxed and confident that the infrastructure will always perform. That confidence frees them to focus entirely on their real job: innovating and shipping the great features that drive your business outcomes.

Is this PostgreSQL service a reactive break-fix service, or is it proactive?

Our service is fundamentally proactive. We use a sophisticated AI Oobservability platform to monitor your PostgreSQL environment 24/7, allowing us to identify performance anomalies and potential issues before they cause business disruption. We focus on preventing problems, not just reacting to them.

Can you manage a hybrid setup with both on-prem and cloud PostgreSQL databases?

Yes. Our managed services are designed for complex hybrid environments. We provide a single, unified service that covers both your on-premises PostgreSQL servers and your cloud instances on all major cloud platforms, including Amazon RDS and Google Cloud SQL. Our team unifies the monitoring, performance tuning, and security management for your entire PostgreSQL infrastructure under one expert team.

How is your support different from the support included with AWS RDS for PostgreSQL or other cloud providers?

AWS provides an excellent, reliable platform, and their support ensures that platform is running. Our managed support ensures your application runs at peak performance on that platform. We solve the application-level problems that RDS won't cover, like optimizing inefficient application queries, fine-tuning autovacuum to prevent table bloat, and setting up proper connection pooling. Our SLAs are built around your business performance, not just platform uptime.

Why should I consider a Distributed SQL database over a traditional one like MySQL?

You should consider Distributed SQL when your application needs to scale beyond a single server. It's the modern architecture for high-growth businesses, giving you two key advantages:

  • Horizontal Scaling: Easily scale both reads and writes by adding more servers.
  • High Availability: Automatically survives server failures with no downtime.
Why should I choose TiDB specifically, instead of other databases?

You choose TiDB for its powerful features and its commitment to being a truly open-source platform. This is a key differentiator from databases like CockroachDB, which uses a more restrictive license. With TiDB, you get an Apache 2.0 license for true vendor independence, plus two unique technical advantages:

  • High MySQL Compatibility: Often eliminates the need for a costly application rewrite.
  • True HTAP: Run complex analytics directly on live data without impacting production.
What proves your team's leadership and expertise in the TiDB ecosystem?

Our leadership isn't just something we claim; it's something we actively demonstrate. A prime example is the recent TiDB - Mydbops - AWS Distributed SQL Meetup, an event we were proud to co-host.

This unique partnership shows that we are trusted at the highest levels by both the database creator (TiDB/PingCAP) and the leading cloud platform (AWS). It proves that our knowledge is on the cutting edge and that we are at the center of the conversation about modern data architecture.

When you hire us for a consulting project, you aren't just getting technicians; you are getting a deeply connected and recognized leader in the TiDB and AWS ecosystem.

What specific TiDB consulting projects do you handle?

Our senior database architects handle a wide range of TiDB challenges. Our most common projects include:

  • MySQL to TiDB Migration: Planning and executing a seamless migration with minimal downtime.
  • Performance Audits & Tuning: Optimizing queries and tuning the TiKV and TiFlash storage layers.
  • Architecture Design: Architecting a resilient, multi-region TiDB cluster on Kubernetes.
  • High Availability & Disaster Recovery Planning.
How do you handle a migration from MySQL to TiDB?

Our migration process is proven, structured, and designed for minimal business disruption. A perfect real-world example of this is our work with Yulu, who needed to migrate their massive 18TB RDS MySQL database to handle their hyper-growth.

Our team leveraged the official TiDB Data Migration (DM) tool to perform a live replication from their active MySQL instance to the new TiDB cluster. This kept both databases in sync while their application continued to run.

The final cutover was a seamless, planned event that resulted in zero downtime for their operations. This expert-led process didn't just solve their scaling issues; it also achieved a 72% reduction in storage (from 18TB to 3.4TB). This is the level of business-focused, proven execution we bring to every migration.

Why should we choose Mydbops for our mission-critical TiDB project?

Because our expertise in the TiDB ecosystem is unparalleled and officially recognized. We are TiDB Premium Partners, and our practice is led by our founding partner, Kabilesh PR, who is both India's First TiDB Certified Professional and a TiDB Champion. We don't just use the technology; we are a recognized authority trusted by the company that builds it.

What is your team's real-world, practical experience with complex TiDB deployments?

Our expertise is public, consistent, and proven. We were featured speakers at the TiDB User Day India 2025, sharing our hands-on knowledge with the community. Our team has published over 20 in-depth technical blogs on TiDB and conducted numerous webinars, demonstrating our deep, practical understanding of its architecture. This means we solve problems faster because we have already done the deep research and hands-on work.

What deployment environments do you support for TiDB?

Our consulting services cover any TiDB deployment environment. We have deep expertise in deploying and managing TiDB on:

  • Kubernetes (Self-hosted or Managed): Using the TiDB Operator for robust automation.
  • Cloud Platforms: AWS, Google Cloud (GCP), and Microsoft Azure.
  • On-Premises Bare Metal: For workloads requiring maximum control.
How do you architect High Availability (HA) for a TiDB cluster?

High Availability is a core feature of TiDB's native architecture. We ensure it is configured for maximum resilience by:

  • Designing a proper multi-region or multi-AZ topology for your TiDB cluster.
  • Configuring the Placement Driver (PD) for automatic failover.
  • Implementing and testing a robust backup and Disaster Recovery (DR) strategy.
Will a consulting project cause downtime for our production database?

Our primary goal is zero business disruption. All critical implementation work, such as a TiDB migration or a major version upgrade, is meticulously planned and executed in parallel to your production system. The final cutover is a seamless process scheduled during your off-peak hours.