Netcore Delivers 200 Million Daily Emails with Mydbops MDS

Overview

Netcore hit write bottlenecks processing 10K TPS during IRCTC ticket booking surges blocking 200M daily emails. Engineering teams stalled on database firefighting instead of product innovation. Unpredictable volatility risked zero-error transactions for public sector clients. No proactive scaling blocked growth during massive traffic spikes. Mydbops partnership delivered invisible reliability. Engineering freed for feature velocity. Protected brand trust, bigger revenue.

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200

Million

Daily Emails Processed

Guaranteed flawless customer experiences.

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10,000

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Transactions Per Second

Protected revenue during massive traffic surges.

96.5%

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Inbox Delivery Rate

Protected brand trust and campaign ROI

100%

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Critical Uptime

Delivered absolute reliability, protecting user trust

MongoDB

Managed Services

About

Netcore Cloud delivers 35B+ emails monthly (250B+ yearly) at 125K peak TPS with 95% under 5s delivery for IRCTC, banks nationwide. Serves 2,500+ enterprise clients processing 10K+ TPS during booking surges. Maintains 96.5% inbox rates across 200M daily campaigns. Powers real-time engagement for public/private giants via hybrid MySQL/MongoDB stack.

★★★★★

Deployment Type

Database Stack

Outcome

Hybrid Cloud Deployment

MySQL & MongoDB

Uninterrupted Scale for 200M+ Daily Messages

Deployment Type

Hybrid Cloud Deployment

Database Stack

MySQL & MongoDB

Outcome

Uninterrupted Scale for 200M+ Daily Messages

Business Challenges

Overview

Netcore operates as the "invisible engine" for critical communications. However, rapid scaling had introduced significant technical debt into the database layer. The primary challenge was not just storage, but extreme concurrency. Sudden traffic bursts such as millions of users booking IRCTC tickets simultaneously placed immense write pressure on their MySQL and MongoDB clusters.

Stalled Engineering Velocity: Internal teams were consumed by operational firefighting rather than shipping new features, slowing down the product roadmap.

Write-Heavy Bottlenecks: Processing 10,000 TPS created locking issues and latency, threatening the platform's ability to scale efficiently.

Unpredictable Volatility: Massive spikes required instant elasticity, making capacity planning a constant risk to stability.

Zero-Error Tolerance: For clients like IRCTC, a failed transaction means a stranded passenger. There was no room for data loss or downtime.

Goals

The key objectives the client was aiming to achieve:

→ Guarantee 100% Uptime & Reliability during extreme traffic surges.

→ Accelerate Engineering Velocity by removing database maintenance burdens.

→ Optimize Total Cost of Ownership (TCO) while preparing for 10x scale.

Risks if Not Addressed

If left unresolved, these challenges posed serious risks

Risks & Impact if Not Addressed

Performance Issues

Without resolving replication lag and fragmented tables, query performance would continue to degrade, leading to a frustrating customer experience during peak hours.

Business Continuity Risks

Non-standardized backup policies increased the risk of data loss and prolonged outages, potentially disrupting thousands of orders in real-time.

Revenue Loss

Poor performance and downtime during peak times directly impacted Swiggy’s ability to fulfill customer demand, resulting in lost revenue and dissatisfied users.

Escalating Costs

Continued reliance on oversized, under-optimized infrastructure would lead to unnecessary monthly spend, straining the company’s profitability.

Developer Inefficiency

Lack of a stable and scalable database foundation meant developers spent significant time firefighting performance issues instead of innovating on features.

Performance Issues: Replication lag and fragmentation slow order searches and transactions.
Business Continuity Risks: Non-standardized backups mean longer recovery times and higher data-loss risk.
Revenue Loss: Slow page loads or timeouts during peak hours lead to failed checkouts.
Escalating Costs: Over provisioned, under-optimized servers strain profitability
Developer Inefficiency: Engineers spend more time firefighting than building new features

Goals

The key objectives the client was aiming to achieve:

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[Goal 1]

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[Goal 1]

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[Goal 1]

Solution Provided by Mydbops

Netcore engaged Mydbops as their strategic database partner to take full ownership of their data layer reliability. Mydbops moved Netcore from a reactive maintenance model to a proactive, optimized Managed Services framework, ensuring their databases could handle "IRCTC-scale" days without asking for attention.

Strategic Risk Mitigation & Architecture Planning (Detailed Audit & Assessment):

Audited existing MySQL and MongoDB configurations against high-concurrency patterns to identify accumulated technical debt.
Identified and resolved hidden bottlenecks to prevent future downtimes during critical traffic spikes.
Analyzed capacity limits to forecast requirements for 200M+ volume days.

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Maximized Cost Savings & Cloud Efficiency:

Prevented the need for expensive hardware upgrades by aggressively tuning database parameters, allowing Netcore to achieve 10k TPS on their existing infrastructure.

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Unshakable Reliability & Scale:

Architected advanced MongoDB sharding and custom archiving, transforming a volatile data layer into a highly predictable engine capable of handling 200M+ daily events without breaking a sweat.

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Operational Freedom for Engineering:

Deployed 24/7 proactive "Eyes-on-Glass" monitoring, completely eliminating database noise and allowing Netcore's developers to focus 100% on product innovation instead of firefighting.
Managed proactive scaling during known high-traffic events (e.g., holiday bookings).
Provided regular architectural reviews to align database growth with business expansion.

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Results and Impact

Key Outcomes

✅ Extreme Reliability:

Successfully processed 200 million emails in a single day for IRCTC without performance degradation.

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✅ Guaranteed SLA Assurance:

‍Delivered the High Availability (HA) architecture required to confidently adhere to aggressive enterprise SLAs.

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✅ Brand Reputation Secured:

Maintained a 96.5% inbox delivery rate by eliminating backend bottlenecks.

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✅ Robust Security & Compliance:

Ensured the database architecture met stringent enterprise security standards, safeguarding sensitive user data for public sector entities like IRCTC without compromising on high-velocity throughput.

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✅ Operational Freedom:

Netcore’s engineering team shifted focus from database maintenance to building core product features.

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✅ Invisible Infrastructure:

Achieved the goal where infrastructure "doesn't ask for attention," operating silently and effectively in the background.

The Strategic Value of Boring Infrastructure

In the high-stakes world of SaaS, the most valuable infrastructure is the kind you never have to think about. For Netcore, Mydbops didn't just fix a database; we secured the foundation of their revenue model. By transforming a volatile data layer into a predictable utility, we converted technical risk into business confidence.

When your database performance is guaranteed, your ARR is protected, your engineering velocity accelerates, and your customer trust compounds.

Don't let your database be the bottleneck that caps your growth.

Scale Your Data Like Netcore

Scale Your Data Like Netcore →

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